Job Description

echnical Consulting Engineer - Data Center

What you'll do

The Data Center Technical team is part of the Global TAC organization and supports Router/Switch Architecture, Data Center and related technologies. Today, we are building innovative teams that have the highest level of technical ability, innovation, and general problem-solving skills within the organization. On this team, you will collaborate with like-minded innovators in a lively and flexible culture that has earned Cisco global recognition as a Great Place to Work.

o IOS-XR and NXOS is one of the most growing new technologies Products. The High Touch Technical Services team provides second/third level technical support on a worldwide basis for IOS-XR Operating systems routers (ASR9000, Cisco 8000, NCS5500, CRS) & NXOS Switches (Nexus 3K,9K,5K, and 7K) to Cisco customers, partners, account teams, and other TAC engineers via phone/email/fax consultation to independently tackle & debug product problems).

o You'll provide Support via phone, email, web and remote access for XR products such as ASR9000, Cisco 8000, NCS5500, CRS & NXOS Switches (Nexus 3k,9k,5K,7K).

o Knowledge of Networking industry, products and protocols.

o Leadership skills and ability to handle critical customer issues/problems are second to none. You strive to be an IOS-XR Technical Consulting Engineer that would be driving projects within the business unit and to be part of several engineering and Technical Content Delivery activities.

o Work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.

Who you will work with

The CX Center (CXC) provides flexible and innovative ways to help meet customer needs while improving profitability for Customer Experience (CX) delivery teams. CXC's highly technical, global resources support customer engagements in all regions. These capabilities expand Cisco's technical reach across all Cisco architectures. Through our network of CX-Centers we enable delivery of innovative services and solutions. Our collaborative delivery model drives scalability, efficiency and innovation across the CX organization.

Technical Services is team of best-in-class technical engineers whose #1 focus is to help customers deploy and operate their networks optimally while delivering the best possible customer experience. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

Who you Are

o You are a trusted resource in the area of IOS-XR, IOS-XE, NXOS and its underlying platforms (ASR9000, Cisco 8000, NCS5500, CRS, NCS520, NCS540, & Nexus 3K,9K,5K, and 7K switches) and technologies (Routing & Switching protocols, BNG, ISG, Datacenter technologies and related capabilities).

o Data Center Layer 2 overlays for example VXLAN, EVPN

o Layer 2 security features for example port security, MACsec, ACL, private VLANs

o Layer 3 Overlay Protocols (OTV, LISP)

o Network management protocols for example PTP, NTP, DNS, DHCP

o Experienced level knowledge in the areas of: IP internetworking, LAN Switching Protocols (MLS, CEF, Trunking (802.1Q), STP, HSRP, LACP/PAGP), IP Routing protocols (IGRP, OSPF, EIGRP, BGP)

o You can independently tackle problems in broad, sophisticated, and unique networks with mixed protocols in high end routing environments for our largest customers.

o You will provide support to engineers from multiple teams as well as the field and aids them in problem resolution.

o You are able to work on sophisticated and diverse problems where analysis requires imaginative and innovative troubleshooting.

o You act as a focal point for large account network problem resolution and provide technical leadership for Critical Accounts.

o You provide systems/product training in written and presentation form, such as chalk talks, web pages, white papers, Tech Zone and Cisco Support Community participation, Cisco Live, EBCs, etc.

o Knowledge of large-scale Service provider network and Data Center Switch Fabric Architectures

o You effectively utilize lab setups to debug broad and sophisticated problems and submit complete bug reports while supervising reports of other engineers for quality.

o You provide input to Engineering and product organizations on future product development.

o You lead the creation of intellectual capital through written documents and machine consumable scripts and signatures that enables faster issue identification and resolution

o You will continuously develop up and coming talent within our service delivery teams.

o Build and maintain trust and relationships with customers and Cisco team members.

o Excellent written and verbal communications skills, ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers.

o Strong consulting & client-facing skills to include multi-functional influence, external and internal consulting

Must Have Skills:

o BS in a technical field (CS/EE preferred) or 8+ years related experience, Deep knowledge of telecommunication systems and network environments.

o Ability to analyze, use and configure medium and large enterprise/SP networks.

o In-depth Knowledge of Routing Protocols BGP, MPLS, OSPF, ISIS, VLANs, VPC, Switching, IOS-XR, NXOS.

o CCIE and/or CCDE certification.

o Strong knowledge and understanding of the Cisco portfolio of offerings would be a plus.

o Ability to work independently, as this position only receives minimal direction with no instruction on routine work and general instruction on new assignments.

Why Cisco

At Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We benefit everyone - We do all of this while aiming for a culture that empowers every person to be the difference, at work and in our communities.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.

We connect everything - people, process, data and things - and we use those connections to change our world for the better.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us!

#WeAreCisco

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.