Job Description

Who we are

The primary role would include passionately leading an NMS system to reduce/avoid potential issues. The candidate should be a guide in System administration skills along with hands on knowledge with any NMS application. The candidate is expected to understand and work with automation tools for increased and faster productivity- Scripting knowledge is a must to be successful in this role. The employee would need to understand concepts of SaaS along with virtualization and Data centre components

Who you\'ll work with

The CMS Platform Operations team seeks a Lead Application Support Engineer to join some of the industry\'s brightest minds to support a state of art monitoring platform.

Who you are

Role & Responsibilities:

Engineer is expected to:

• Drive resolution of complex Incidents/Events
• Interface regularly with Engineering, Delivery, Architecture teams etc. on regular basis for knowledge upgrade and feedbacks sharing.
• Work with Problem Managers for PBI investigation and RCAs
• Providing escalation support for Tier 1 and 2
• Contribute to the Knowledgebase
• Provide technical inputs to change and release management
• Cross collaborate with other SMEs and cross functional teams

Minimum Qualifications:

Bachelor\xc3\xads Degree level or equivalent

• Minimum Five years of Transactional Application configuration and maintenance experience
• Minimum 8 years of relevant industry experience

Desired Skills and Responsibilities

• Splunk Admin certified engineer/architect
• Strong scripting knowledge on Splunk, should be able to develop and troubleshoot Splunk Apps
• Experience with software product build, install, upgrade, and support of Splunk and analytics products
• Good understanding in Tomcat, Apache
• Good understanding/Experience with SQL databases and NoSQL DB (e.g. Mongo DB)
• Good understanding Linux/OS administration and advanced troubleshooting
• Expertise in VMWare Technologies
• Good understanding of Databases
• Expertise in troubleshooting complex issues \xc3\xb1 Analytical skills
• Outstanding customer interaction skills
• Knowledge of ITIL Processes

Why Cisco

At Cisco, each person brings their rare talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything - people, process, data and things - and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don\'t care. Tattoos? Show off your ink. Like polka dots? That\'s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate\'s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

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