Job Description

• JOB DESCRIPTION The Business Entity Cisco Technical Assistance Center (TAC) organization seeking a Customer Support Engineer - Data Center Switching to join some of the industry's brightest minds in developing, deploying and

JOB DESCRIPTION The Business Entity Cisco Technical Assistance Center (TAC) organization seeking a Customer Support Engineer - Data Center Switching to join some of the industry's brightest minds in developing, deploying and supporting today's most advanced Internet technologies. The Team In this role, you will collaborate with fellow Cisco TAC engineers to assist our partners, customers, and account teams to independently troubleshoot & debug product problems. Our engineers require analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity. You will effectively utilize moderate to complex lab setups to recreate and solve problems. Lastly, you will act as a technical superstar and provide support on a worldwide basis at a peer level. We're seeking team members that are trained in Data Center Switching products and technologies. You will provide support for Nexus 9K, Nexus 7K, 3K, 5K/2K suite of switches (both hardware and software). Role & Responsibilities . A technical expert providing technical assistance to Cisco customers located world-wide, while maintaining the highest levels of customer satisfaction. . Assist customers in troubleshooting hardware/software related issues on various Cisco Nexus switching platforms. . Applies analytical skills and technical knowledge to resolve product and network problems of moderate to high complexity. . Analyze, configure and troubleshoot Core, Distribution, Access layer switches and networks. . Effectively utilizes the moderate to complex lab setups to recreate and resolve customer found issues. . Highly responsive and sensitive to customer reported issues according to its severity. Should be able to quickly resolve customer issues. . End to end ownership of customer service requests. Collaborates with all relevant stakeholders - internal and external, and acts as focal point until the problem is resolved. . Exercises judgment within defined procedures to determine appropriate action. . Presents ideas and interacts within TAC and development teams at peer level . Ability to interact with customers in a variety of mediums. . Utilization of a good understanding of Cisco business strategies and drivers to guide activities. . Ability to drive change through innovation. . Drive for continuous learning, results orientation and teamwork. Minimum Qualifications .You've earned a Bachelor's degree in a technical field and 1-3 years of progressive experience in related role, OR a technical Master s degree with 1 year of experience .You hold Certifications in one (or more) of the following: CCNA, CCNP, CCIE .Prior customer support experience. .BE/BS/MS in Electronics and Telecommunication, Electrical and Electronics, Computer Science, Information Technology or similar technical degree or related experience Desired Skills . Strong Networking and in-depth knowledge in Cisco Nexus switching and routing technologies. . Well-versed with networking tools such as traffic generators (e.g lxia), sniffers et al. . Solid experience supporting and configuring medium to large enterprise LANs . Troubleshoot product and network problems of high complexity. Has strong in-depth knowledge in LAN Switching technologies. . Excellent verbal and written communication skills. . Good Customer handling skills. Ability to handle tough situations effectively. . Strong attention to details. About Cisco The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco