Job Description

The Business Entity

Cisco Technical Assistance Center (TAC) organization seeking a Customer Support Engineer -

Data Center Switching to join some of the industry's brightest minds in developing, deploying and supporting today's most sophisticated Internet technologies.

The Team

In this role, you will collaborate with fellow Cisco TAC engineers to assist our partners, customers, and account teams to independently troubleshoot & debug product problems. Our engineers require analytical skills and technical knowledge to tackle product and network Problems of moderate to high complexity. You will effectively apply moderate to sophisticated lab setups to recreate and solve problems. Lastly, you will act as a technical superstar and provide support on a worldwide basis at a peer level.

We're seeking team members that are trained in Data Center Switching products and technologies. You will provide support for Nexus 9K, Nexus 7K, 3K, 5K/2K suite of switches (Both hardware and software).

Role & Responsibilities

• A technical expert providing technical assistance to Cisco customers located world-wide, while maintaining the highest levels of customer satisfaction.
• Assist customers in troubleshooting hardware/software related issues on various Cisco Nexus switching platforms.
• Applies analytical skills and technical knowledge to resolve product and network problems of moderate to high complexity.
• Analyze, configure and troubleshoot Core, Distribution, Access layer switches and networks.
• Effectively utilizes the moderate to complex lab setups to recreate and resolve customer found issues.
• Highly adaptable and sensitive to customer reported issues according to its severity. Should be able to quickly resolve customer issues.
• End to end ownership of customer service requests. Collaborates with all relevant stakeholders - internal and external, and acts as focal point until the problem is resolved.
• Exercises judgment within defined procedures to determine appropriate action.
• Presents ideas and interacts within TAC and development teams at peer level
• Ability to interact with customers in a variety of mediums.
• Utilization of a good understanding of Cisco business strategies and drivers to guide activities.
• Ability to drive change through innovation.
• Drive for continuous learning, results orientation and teamwork.

Minimum Qualifications

You've earned a Bachelor's degree in a technical field and 1-3 years of progressive experience in related role, OR a technical Master s degree with 1 year of experience You hold Certifications in one (or more) of the following: CCNA, CCNP, CCIE Prior customer support experience.

BE/BS/MS in Electronics and Telecommunication, Electrical and Electronics, Computer

Science, Information Technology or similar technical degree or related experience

Desired Skills

• Strong Networking and in-depth knowledge in Cisco Nexus switching and routing technologies.
• Proficient with networking tools such as traffic generators (e.g lxia), sniffers et al.
• Solid experience supporting and configuring medium to large enterprise LANs
• Solve product and network problems of high complexity. Has strong in-depth knowledge in LAN Switching technologies.
• Excellent verbal and written communication skills.
• Good Customer handling skills. Ability to handle tough situations effectively.
• Solid attention to details.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team on innovative technology and powering a more inclusive future for all. How do we do it? Well, for starters - with people like you!

We embrace digital, and help our customers implement change in their businesses. Sure, we're a company that's 35 years strong and maybe you've heard we're a hardware company. But we're also a software company. A security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns, and protects. And we're the tech behind keeping the world connected, productive, and ever adapting in our hybrid world by way of Webex.

Day to day, our teams have each other's backs. We tackle whatever challenge comes our way, we recognize our accomplishments, and we grow together. We celebrate one another - from big life moments to big career moments. And giving back is in our DNA (we get 5 days off each year to do just that too)!

What's powering an inclusive future for all look like? We know that without diversity of thought and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities are leading the way, and together we're committed to learning, listening, caring for our communities, and supporting the most vulnerable through our innovation, amazing culture, and a collective effort to make this world a better place.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.