Job Description

: What Youll do Provide 3rd level consultation to debug complex & unusual network topologies with mixed media protocols (Data Center Switching) to Cisco customers. Work on complex problems where analysis of situations requires an in-depth evaluation of factors. Provide systems/product training to customers, and give towards building a knowledge base for customer support and internal partners. A focal point for high-impact, large enterprise account problem resolution related to their Data Centers. Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product. Interacts across HTTS (High Touch Technical Services) teams and development teams at peer level. Who You\'ll Work With CX is a team of exceptional technical guides whose #1 focus is to deliver best in class customer experience. We help address the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. The Data Centre Switching team works on complex, significant issues with some of Cisco\'s top customers. It\'s a superb opportunity to master the latest technology and products while working with a technically diverse and encouraging team. Grow your skills in a dynamic, team-oriented environment and join some of the industry\'s brightest minds in deploying and supporting today\'s most advanced Internet technologies. Who You Are Typically requires Bachelor\'s degree in a technical field or equivalent 5+ plus years related Data Centre and Service provider related experience. CCIE DC or SP In-depth knowledge of the following areas: Data Centre Networking, Data Centre Products and SP products. You should have good experience in the Networking industry experience and knowledge of products and protocols. You are a trusted resource in the areas of Nx-OS, IOS-XR, IOS-XE, and its underlying platforms and technologies (Routing & Switching protocols, Datacenter technologies, and related capabilities). Data Center Layer 2 overlays for example VXLAN, EVPN Layer 2 security features for example port security, MACsec, ACL, private VLANs Layer 3 Overlay Protocols Network management protocols for example PTP, NTP, DNS, DHCP Expert level knowledge in the areas of IP internetworking, LAN Switching Protocols (MLS, CEF, Trunking (802.1Q), STP, HSRP, LACP/PAGP), IP Routing protocols (IGRP, OSPF, EIGRP, BGP) You can independently tackle problems in broad, sophisticated, and outstanding networks with mixed protocols in high-end routing environments for our largest customers. You will provide support to engineers from multiple teams as well as the field and aid them in problem resolution. You are able to work on sophisticated and diverse problems where analysis requires imaginative and innovative troubleshooting Why Cisco #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it Well, for starters with people like you! Nearly every internet connection around the world touches Cisco. Were the Internets optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet its not what we make but what we make happen which marks us out. Were helping those who work in the health service to connect with patients and each other schools, colleges, and universities to teach in even the most challenging of times. Were helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each others backs, we recognize our accomplishments, and we grow together. We celebrate and support one another from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together were committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair Dont care. Tattoos Show off your ink. Like polka dots Thats cool. Pop culture geek Many of us are. Passion for technology and world changing Be you, with us! #WeAreCisco

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