Technical Consultant
Year Pune, Maharashtra, India
Job Description
An Inspiring Work Culture | Flexible Working Hours | Work Like Never Before
Recent Graduates
We offers technical and business internships to students for 2 to 6 months and also full-time opportunities designed to empower you. Imagine the impact you can have and jumpstart your career. As we have successfully completed 5 yrs of execution.
Experienced Professionals
Want to make a difference? So do we. Step in to explore the wealth of career opportunities and take your career to the next level.
Technical Consultant
: Roles and Responsibilities and Skills required for the profile:
- Architect, build, deploy and configure WFO Avaya/Verint platforms
- Be the primary POC for troubleshooting complex Avaya/Verint WFO-related issues during the implementation
- Proactive performance management and capacity planning
- Manage technical projects (build, plan, document, train) pertaining to WFO systems
- Follow the change management process and participate in off-hours maintenance windows
Requirements:
- 5+ years of Avaya/Verint software architecture, installation, configuration, and administration
- Technical experience with Windows and Active Directory system administratio
- Solid experience with Avaya/Verint QM/WFM/Customer Feedback is a must
- Knowledge of Avaya/Verint Analytics. DPA and Speech Analytics is highly desired
- Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
- Experience in JAVA Enterprise and frameworks in addition to app servers like Tomcat, JBoss etc.
- Good experience with MS SQL (2012/2017): database structure, administration, performance tuning and scripting
- AWS, GCP and VMware experience
- Excellent verbal and written skill
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Job Detail
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Job IdJD3201338
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear