Job Description

Company Overview:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. Job Overview: Covestic is currently seeking a ServiceNow Technical Consultant to join our team full-time. To enhance our ServiceNow delivery capability, Covestic is looking for high caliber, multi-dimensional ServiceNow delivery experts with proven skills in assisting organizations in adopting service management, operations management and security operations management best practices and activating them on the ServiceNow platform. Successful candidates will have a blend of expertise in process design and ServiceNow configuration, development and administration. As a member of a Covestic project team, the Sr. Technical Consultant will be working with our clients to assess current state processes and tools, define ServiceNow solution requirements and tailor ServiceNow in alignment with these requirements. How You Will Make An Impact:

• Perform daily administration, troubleshooting and resolution for multiple ServiceNow environments on behalf of Covestic's clients
• Analyze, log and estimate all requests for incident assistance, enhancements and maintenance
• Configure ServiceNow applications to support customer enhancement requests
• Provide Incident Management/Defect resolution support, escalating to internal Covestic and external resources (e.g. ServiceNow), as-needed
• Perform regular environment maintenance
• Perform report and dashboard development
• Create and execute ATF scripts
• Perform data imports
• Produce weekly status reports and participate in weekly customer status meetings

What You Will Need To Succeed:

• 2+ years’ experience of overall service management with a strong working knowledge of various ServiceNow applications such as Incident Management, Problem Management, Change Management, Asset Management, CMDB, Knowledge Management and Service Catalog/Service Request
• Excellent oral and written communication skills
• Outstanding analytical and problem solving skills to resolve technical issues
• Strength in building and maintaining the client relationship
• Strong ability to prioritize a multitude of client requests and requirements
• Well-organized self-starter and strong ability to work remotely in a self-directed capacity across multiple engagements
• 2+ year of hands-on experience administering, configuring and developing on the ServiceNow platform
• 3+ years’ experience using JavaScript, XML, and HTML
• ServiceNow Systems Administrator Certification or ability to attain within 90 days of start date
• ServiceNow Certified Implementation Specialist or ability to attain within 90 days of start date

Preferred Qualifications:

• ITIL v3 Foundations certification
• Experience with non-core applications (ex. Orchestration, Discovery, Performance Analytics, etc.) and integrations a plus
• Working knowledge of Agile

Our Commitment to Diversity & Inclusion:
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

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  Job description is subject to change.