Job Description

Company Description
A career that\xe2\x80\x99s the whole package! At Conga, we\xe2\x80\x99ve built a community where our colleagues can thrive. Here you\xe2\x80\x99ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard. Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team. Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value. Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization \xe2\x80\x94 from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.


Job Title: Technical Consultant Locations: Ahmedabad / Bangalore Reports to: Sr. Manager, Technical Support A career that\xe2\x80\x99s the whole package! At Conga, we\xe2\x80\x99ve built a community where our colleagues can thrive. Here you\xe2\x80\x99ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard. Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team. Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value. Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization \xe2\x80\x94 from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture. A quick snapshot\xe2\x80\xa6 The Technical consultant provides Global Technical Support for Conga CRM products. The job involves understanding, evaluating, troubleshooting, debugging, identifying root cause, and resolving issues/ addressing customer needs in timely manner. Our Tech support teams are responsible for handling errors, user issues and any other technical problem that prevents the customer from using our Conga products. In essence, our tech support consultants focus on helping customers to use our products most effectively. Why it\xe2\x80\x99s a big deal\xe2\x80\xa6 At Conga, we serve our customers to utilize the best of our expertise and solutions. You will help our valuable customers by keeping their solutions up and running by resolving the reported issues in a timely manner resulting in happy and loyal customers. Consultants ensure Conga\xe2\x80\x99s technology is enabling the company to stay productive and thus maximize the benefits\xe2\x80\x94cost saving, improved productivity, improved product quality and eventually what matters is championing the customer. Are you the person we\xe2\x80\x99re looking for? Related experience. 2-5 years of technical support experience, in any technology (preferably in Salesforce/ .Net/ Java) with knowledge of workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process etc. Champion of the Customer. You understand that customers are one of business\xe2\x80\x99 most important assets and you take that seriously. With more than 11,000 customers around the globe entrusting Conga with their business we make a commitment to their success and would love to hear how you will too! Troubleshooting and Logical Thinking. This is an absolute must. Your proven ability to analyze and apply logical thinking to determine the root cause of an issue is fundamental to success in this role. Proven experience in a client support role or in a delivery role has prepared you to effectively investigate technical issues, prioritize and escalate as needed, to ensure timely resolutions that are in line with client SLA\xe2\x80\x99s. Experience with advanced SQL scripting / Java/ .Net/ SQL or SFDC is a must! Programming languages (Visual Basic/ C#) are appreciated! You can easily understand how systems interact/integrate with each other and as well as how changes in one application will affect others. Education. A bachelor\xe2\x80\x99s degree in Engineering or equivalent. Here\xe2\x80\x99s what will give you an edge\xe2\x80\xa6 Passion. We know it when we see it. Passion is not about saying how much you love what you do in your most excited voice. Passion is revealed in your truest self. It\xe2\x80\x99s about what you\xe2\x80\x99ve accomplished; how you want to grow; the ideas you have; your philosophies. It\xe2\x80\x99s demonstrating through your words and your actions that you truly believe in what you do - and where you work. That it matters to you. And that\xe2\x80\x99s pretty cool. Clear, deliberate, and collaborative communicator. You don\xe2\x80\x99t just engage in collaborative discussions; you initiate them regularly. You are clear and concise when you speak and write - and even creative in terms of ensuring your messages are received and understood. You leave no room for assumptions or misunderstandings. It\xe2\x80\x99s what sets you apart from the rest. Strong communication and interpersonal skills. You\xe2\x80\x99re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connections with our clients and allows you to accurately collect the right information so you can resolve issues in the most expedient way. Willingness to work rotational shifts. Let\xe2\x80\x99s face it \xe2\x80\x93 our customers are in various time zones, so we need to support them. Our analysts can \xe2\x80\x93 if needed - be scheduled on rotational shifts and take turns carrying pagers. The shift window is 5am to 1am. Did we pique your interest? If this sounds like the kind of job you\xe2\x80\x99d love, in the kind of environment you would thrive in, please click apply - we\'d love to hear from you! Don\xe2\x80\x99t meet every single requirement? Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you\xe2\x80\x99re excited about this role but your experience doesn\xe2\x80\x99t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.