Job Description

About Telstra We’re Australia’s leading telecommunications and technology company, with operations in more than 20 countries. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more. About the team Our GBS team The mission of the Global Business Services (GBS) unit is to leverage talent, technology and partnership to create growth, value, innovation and differentiation via a service mindset. Our focus is to deliver great experiences, to simplify and innovate, and drive Telstra’s profitability across a global operating footprint. The focus of the role This role plays a key role in the success of the business capability domain-based organisation model that underpins Telstra’s IT Strategy where persistent cross functional teams continuously innovate their domain capability with rapid time to value and high re-usability. This is the core to Telstra’s digitisation strategy delivering new digital customer and employee experiences leveraging new digital platforms and new ways of working. This role is an essential part of the capability domain, leading cross skilled teams in building the systems that have been designed. The role with us As a Technical Business Analysis Senior Specialist, you thrive on applying analytical thinking to anticipate and resolve complex issues and drive solution development. You secure the buy-in and input from diverse stakeholders and teams to define and scope business problems that enable the technical capability teams to successfully deliver value, achieve mission outcomes and maintain a high standard of operational performance. Key Responsibilities This is how you will bring the purpose of your role to life:

• Collaborate with diverse stakeholders (the team, product owners, technical product owners, solution designers and solution owners, as well as component teams’ DevOps engineers, testers, and technical writers) to analyse business needs, develop and document both functional and non-functional specifications/stories, model workflows, model data, clarify business rules and acceptance criteria to enable capability teams to successfully deliver value and mission epics.
• Apply analytical thinking during iterative analysis, development, and testing activities, to provide input and anticipate and resolve issues in the identification, reporting and closing of gaps in acceptance and feasibility.
• Work with the team and technical product owners to break down work into epics, features, stories, and specifying acceptance criteria, when working in agile teams, to enable the effective planning and delivery of work.
• Manage the product backlog, along with the Product Owner and help the PO in prioritizing the upcoming work items.
• Collaborate with the team to define and measure delivery and operational performance metrics and provide input to the wider team for capability performance, growth, and learning.
• Synthesise and share knowledge of emerging technology trends, innovations, and disruptions, preparing tailored analysis to define and deliver reusable components and capabilities.
• Use your strong communication skills to gain buy-in and input from stakeholders and teams, into continuous improvement and ways of working.

About you To be successful in the role, you'll bring skills and experience in: Essential

• 4+ years of experience in delivery of technical components of large complex IT projects.
• 4+ years of relevant Business Analyst experience
• Experience of working in a large Agile program with multiple inter-dependent Teams
• Excellent facilitation and communication skills
• Proficient in Jira - Experience of creating epics and user stories and managing product backlog
• Effective stakeholder management and collaboration skills
• Can translate ambiguous business ideas into clear technical requirements

Highly desirable

• Experience as a BA working in projects dealing with Order Management, fulfilment, assurance systems
• Experience of working as a BA for global telecom service providers
• Experience of working with CRM systems, preferably Salesforce with Vlocity
• Experience of core Telecom domains, such as Product Catalog, Order journey, Assurance, Billing.
• Experience of working with more than 1 teams as a Business Analyst
• Experience of closely working with the PO on the Product roadmap
• Knowledge of Non-functional and accessibility requirements
• Experience of collaborating with UX (User Experience) + VD (Visual Designers) + PO's (Product Owners) to ensure alignment of requirements