Job Description

JOB DESCRIPTION Roles and Responsibilities: Provide support (e.g., break/fix, how to expertise, enhancements, monitoring, testing, troubleshooting) for the SCO application. Works collaboratively with Corporate Logistics and SCO IT Program/Project Managers to understand program requirements and assist with the evaluation of alternative solutions. Assist with program rollout activities, including business unit and trading partner on-boarding, project coordination, status reporting and communication to program management. Proactively monitors processes to identify trends analyses/predicts trends and develops a long-range plan designed to resolve problems and prevent them from recurring to ensure high service levels. Ensures SCO system documentation is complete and maintained. Works effectively in a global highly matrixed team environment. Skills & Experience Required: 4 to 8 years of IT experience, including implementation of Oracle Transportation Management. OTM Expert, both Functionally and technically (Setup configuration, Order Management, Shipment management, Financials, rates, master data, bulk planning parameters, VPDs, user configuration, screen set development, SQL queries, Tracking Events and working with CSV & XML files). Hands on experience with triage of day-to-day OTM systems issues and providing resolution on complex issues. Knowledge of Logistics management principles and processes. Broad knowledge and experience with various ERP systems. Working knowledge of Oracle eBusiness Suite (Procurement, Shipping, XML Gateway) is highly preferred. Working knowledge of BI Publisher, FTI/OAC, OBIEE and ETL. Good knowledge of EDI and any other Middleware systems. Strong customer service orientation with strong written and verbal communication skills, including comfort with presenting to diverse technical and non-technical audiences at all levels of the organization. Ability to multi-task and work within diverse multi-disciplinary global project teams. Detail-oriented with strong problem-solving skills. Comfortable with performing detailed data analysis to identify opportunities and gain higher level insight. Knowledge on GTM (Global Trade Management) will be a plus. Some travel might be required. Education Bachelor\'s degree in computer science, Information Systems, or another related field. Required Competencies A pro communicator - written, verbal, and presentation Excellent analytical, problem solving and troubleshooting skills. The initiative to anticipate problems and the confidence to proactively act to mitigate them. Energized by highly motivated and hard-working team environment while being accountable for results with minimal direction. Proactively maintain technical knowledge applicable to the Oracle Cloud OTM. A desire to improve the experience and solutions.

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