Job Description

A minimum of 12 years total industry experience A minimum of 5 years experience as a Senior Manager/Program/Portfolio Lead
A minimum of 5 years banking/financial sector/high pressure environment related management experience essential

Confident, professional and fluent communicator. Fluency in English language (spoken and written) is essential
Application/software Development background (including end to end software development life cycle (SDLC) experience) essential
Previous hands on production support management experience essential (minimum 3 years)
Strong infrastructure (hardware, operating systems, networks, database, firewall, internet) knowledge and experience essential
Experience of managing global platforms and production services will be essential
Demonstrable experience of working to resolution complex issues involving multiple groups. Strong analytical skills required and should have a natural ability to research and resolve complex systems, application and business issues
Proven and established associate/talent performance management experience essential
Strong matrix management skills in a global company including influence, conflict resolution and negotiation
Can critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Successfully engages in multiple initiatives simultaneously
Drives and challenges business units on their assumptions of how they will successfully execute their plans
Strong analytical and creative thinking skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Experience of international/Local India payments clearings and the technology used to process payments (Example SWIFT, other Payments Middleware solutions)
Must be able to work under pressure, manage multiple projects, use own initiative and motivation to meet deadlines and set priorities without close supervision
Must be willing and able to express new ideas, concerns and opinions directly to wider teams in team meetings via teleconference
Experience of Treasury Services / Investment Banking process and products
Excellent relationship building and networking skills
Additional Skills
Payments/Treasury Management business experience would be an advantage
Hands on project management experience will be an advantage
Experience of solution design and systems architecture will be an advantage
Understanding of Six Sigma and Enterprise Change Management Methodologies desirable
Experience with Agile / eXtreme Programming project methodology and development desirable
Other Requirements
Position based in Mumbai, India
Must be willing to provide management cover and escalation support overnight and weekends for the teams who are providing overnight/weekend production support
Proven leadership experience, ability to motivate teams and drive execution, with performance driven with the necessary intensity and optimism to succeed and deliver
Must possess outstanding organisational skills, including ability to rearrange teams and radically re-engineer department processes
A disciplined thinker and capable of working across organizational boundaries in a very demanding, high-output environment

What you can expect
Production Support lead responsible for managing complex payments applications and production service for India and also provide APAC regional support, Provide oversight and control over incident/triage management, problem management, stability ownership and all production services in India region. Global wholesale Banking Technology services the needs of the global treasury services business group in the region.
What you will do
Application/production support manager for India covering its applications, production services and related environments.
Be the primary point of contact for all India Payments business related production incidents, issues, stability concerns and all operational issues from a management and escalation view point
Responsibility includes maintaining strong operational relationship and engagement with the regional Operations/Business groups, US/EMEA operations teams and other technology/operations/risk/compliance leaders. The candidate must be comfortable in interacting with partners at an executive management level
A significant part of the overall responsibility includes being the overall accountable person for all regional risk, compliance, regulatory and audit topics and related management coverage. This includes interfacing with local regulators to support audit and compliance reviews, assessments and findings
Proactive and active engagement in managing stability in the production environments, this includes co-ordinating with regional teams and global technology support groups to implement better processes, controls, solutions, preventative actions and process improvement reviews. Manage financial and total cost of applications for the region, and be responsible for managing the cost structure, forecasts and actual for the team by liaising directly with the finance and business management groups
Translates business strategy into work programs and processes. Ensure initiatives are implemented with adequate operational considerations in place.
Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which meets current and anticipated business requirements and objectives.
Participates with IT management in the development of technology products, service standards and development efforts that impact the client/business area.
Associates in this job code must manage people, manage workload, resource planning and related administrative functions.
Ensure IT and Operational teams fully understand the requirements, scope and objectives through full collaboration and interactive process during the project lifecycle.
Collaborate with Architects, Developers and Subject Matter Experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
Education: Any Graduate
Industry: Banking

Skills Required