Job Description

Account management : Build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phasesOnboarding & implementation : Support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day oneOngoing client support : Act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retentionConduct live demos : Present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accountsCross-functional collaboration : Identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accountsFeedback & reporting : gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancementIdeal CandidateTotal experience 8+ Yrs- 8+ years of experience as a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space- Strong hands-on expertise working with top SSP platforms and publisher accounts- Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language- Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction- Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns- Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs- Team player with ability to work collaboratively with sales, customer success, and product teams- Adaptable and able to thrive in a dynamic, fast-paced environmentBachelor's degree- Must have minimum 8+ years of total experience, including 5+ years as a Technical Account Manager /Publisher Operations professional in AdTech, Programmatic Advertising, or Digital Media- Must have hands-on experience managing top publisher accounts or supply-side relationships; specifically publisher-side technical account handling- Strong working knowledge of SSPs, programmatic ecosystem, ad-serving workflows, and ability to explain technical concepts clearly to non-technical stakeholders- Proven experience in technical onboarding, integrations, troubleshooting, and providing technical assistance to publishers- Demonstrated experience conducting live product demos, explaining features/benefits, and tailoring demos for publisher / stakeholders- Experience collaborating closely with technical, product, customer success, and sales teams to solve client issues and drive adoptionMust come from an AdTech, Programmatic, SSP, Publisher-side, or Digital Media Tech organisation dealing with supply partnerships / publisher ops (ref:updazz.com)

Skills Required