Job Description

Locus is a technology platform that uses machine learning and proprietary algorithms to automate complex supply chain decisions. We are building The World\'s Best Dispatch Management Platform in Final Mile. Our smart supply chain solutions provide end-to-end visibility and enable enterprises to enhance their operational efficiency by reining costs, streamlining the customer experience, and reducing environmental impact. Headquartered at Bangalore, India, we have offices present across, North America, South East Asia, EU. We are a 150+ strong team and growing rapidly. With a strong base of investors, GIC, Singapore\'s sovereign wealth fund, Qualcomm Ventures LLC, Tiger Global, Falcon Edge, Blume Ventures, pi Ventures, and others., Locus has raised around $80 million across multiple rounds. Locus\' scalable solutions include route optimization, real-time tracking and analytics, sales beat optimization, territory planning, vehicle allocation, and network design. Our future-ready platform has resulted in $150 million+ savings in logistics costs, 70 million+ kilometer reductions in distance traveled, and 17 million+ kilograms reduction in GHG emissions across clients like Nestle, Mondelez, Unilever, BigBasket, Bluedart, Bukalapak, The Tata Group, and many others. The company powers deliveries across North America, Europe, Southeast Asia, Middle East, ANZ, and the Indian Subcontinent. Backstory: Locus\' journey is quite an interesting story. What began as a women\'s safety application is now a global last-mile logistics optimization platform. Back in 2015, Nishith Rastogi and Geet Garg developed RideShare, a geo-tracking application to improve women\'s safety in cabs by tracking deviations from predefined routes. They soon noticed it was adopted by many new-age food delivery companies to manage their delivery personnel. After some research, they identified a significant opportunity to automate and improve decision-making in last-mile logistics. And in July 2015, Locus was born in a 2 BHK studio apartment in Bangalore. Today Locus is a global organization bringing real-world growth through last-mile excellence for enterprises across industries and use cases. Some of our milestones have been: 2016: Raised Series A round funding from Exfinity Ventures and GrowX Ventures and launched our first two offerings: Route Planning and Control Tower (formerly Dispatch IQ and TrackIQ). 2018: Achieved a landmark of 10 million successful customer orders. 2020: Raised series B funding led by Falcon Edge and Tiger Global. Opened our first offices in North America and South East Asia. 2021: Raised Series C funding of $50 million led by GIC and Qualcomm Ventures and got recognized twice in a row as the Representative Vendor in various Gartner Market Guides. 2022: Unveiled our real-world ready dispatch management platform, moving from product-based to platform-based offerings. Expanded our footprint to Mexico. Role: Technical Account Manager Location: Bangalore Locus is seeking a Technical Account Manager who will be responsible for working with and supporting the customer to drive the Operational Value and Success from the Locus solutions. Primary responsibility is the Day to Day Functional, Operational and Usability enablement for Customers. The individual will work as part of the Customer Success team to deliver logistics, solution-oriented services to the clients. Role & Responsibilities : Accountable for operational customer success, including establishing Value Achievement and Measurement against the Customer\'s Goals & Objectives, ensuring proper usage of the Locus solutions, enhancing the customer experience and ensuring satisfaction Ensure onboarding, adoption and expansion of the solution for customers during operations. Conduct workshops / trainings to help customers increase adoption. Responsible for Locus production support and enhancement activities and a liaison with business process owners to validate requirements for changes to processes and recommend best practices A functional subject matter expert of the Locus Supply Chain platform and solutions including Logistics and Transportation solutioning such as Last Mile Routing, Field Service Dispatching, and Dynamic Route Planning/Optimization Identify issue pattern and work with product management and engineering team for system resolution Customer advocate within Locus for issue resolution / functionality & feature prioritization Support COE development initiatives, which includes knowledge management, point of view development, services standardization, etc. Identify Training, Services, Cross-sell and Up-sell opportunities, and work with the CSMs for engagement Collaborate with other functional and technical teams on business needs, information, applications, and long term plans while helping to ensure integration with strategic plans. Manage business process mapping, process re-engineering and gap analysis. Recommend opportunities for streamlining, consolidating and optimizing processes. Provide application expertise and support strategic initiatives aimed at enhancing productivity, and delivering process efficiencies. Recommending road maps to close performance gaps and developing high level implementation plans Estimate time/cost/quality for changes requested by customers and execute the change requests on approvals Create and track ROI and value propositions for the customers, for continued renewals and business growth Requirements 3-5 years\' consulting experience in Supply Chain, Logistics and/or Transportation Management solutions required and experience in systems applications consulting, either internally or via an IT organization or externally with a consulting firm or software provider. 2+ years of experience implementing Saas based solutions Hands on experience in configuring, testing and implementing Supply Chain, Logistics and/or Transportation Management solutions required Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits. Strong customer facing skills, ability to influence and motivate internal/externals teams and vendor partners. Exceptional client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful Go-live. Experience in configuring and delivering software demonstrations are mandatory. Deep understanding of Supply Chain, Logistics and/or Transportation Management related processes What you should look forward to: The opportunity to have a strategic impact on the organization\'s customer experience and overall success. You get to establish yourself as a thought leader in the logistics industry and participate in industry conference and networking events Autonomy to make key decisions making and influencing key business outcomes Life at Locus comes with added benefits as well: A comprehensive Health Insurance policy that covers you and also your loved ones No leave restrictions(you manage your own leaves) At Locus, every member is an owner and a leader, no matter which team or function they represent. We believe that you are excited about the potential to make an impact in Last mile deliveries through technology and the prospect of creating a legacy that outlasts you! The biggest joy of working at Locus, for all of us, comes from the opportunity to create value each day and experience autonomy in all we do.

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