Job Description

Job Your role Do you have a knack for incident and change management Are you at your best when coordinating ,collaborating and supporting others Do you like to interact We\'re looking for someone like that to: . Be the center point for monitoring, incident, problem and change management across our global Data Center and Mission Critical Facility estate . Proactively monitor the Data Center Services environment for abnormalities and correlate cross-stream issues/events in real time . Actively monitor incident, problem and change work queues and respond to Data Center issues using established protocols to coordinate resource or vendor response, update stakeholders, and drive timely resolution . Provide escalation and call-out support for Technology and Technology Operations Center business stakeholders . Interface with external service providers to resolve incidents and requests and analysis of trends/themes of the production environment . Use and enhancement of Data Center Services monitoring tools to improve real-time and predictive surveillance of the estate. Ad-hoc report generation and trend analysis Description This TS DCS GCC Support Analyst is a highly motivated individual who applies a strong, and in-depth, knowledge of monitoring, Incident/Change/Problem Management, technical concepts, and Standard Operating Procedures to protect the bank\'s technology estate. The preferred candidate has experience in Technology Operations Center style environments and works effectively in challenging situations, with demanding deadlines. Join us At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs. From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it\'s our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we\'re more than ourselves. Ready to be part of #teamUBS and make an impact Disclaimer/Policy Statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Your team You\'ll be part of the TS DCS GCC Support Analyst team who are the front line of a global TS DCS Operation team. You will be contributing to the prevention, and resolution, of all related incidents. The Support analyst role is instrumental in maintaining and enhancing our monitoring tool kits on a daily basis. Your work will involve daily collaboration with teams across the globe. Your expertise . information technology or mission critical facilities background . an understanding of Technology solutions and services such as networks, operating systems, infrastructure components, applications, and/or Mechanical/Electrical systems (Preferred) . basic reporting systems skills needed, irrespective to toolset / technology. Ex. Excel, Tableau. (Preferred) . monitoring platform experience. Ex. Splunk, NetCool, Building Management Systems. (Beneficial . ITIL Foundation certified (Beneficial) . mission motivated and a strong collaborator (Must have) . fluent in Business English and able to communicate clearly & effectively verbally and in written materials (Must Have)

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