Job Description

Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.

Want to have a direct impact in solving the top challenges businesses face today? Join us!

Netomi is seeking a Tech Lead with experience in Java development. Who brings in experience of coding, fixing, executing and versioning existing code for applications. You will be closely working with our Customer Success Engg team and your main role will be leading a team and working on the client's project requirements.

Job Responsibilities

• Planning, design, and execution of SOA backend platforms. Mostly around REST-based Web
• Build frameworks using JAVA (Spark, Spring, ORM)
• High-level and Low-level design of the highly scalable components
• Track defects and works with business owners and users to triage bugs and manage a backlog
• Taking care of Nonfunctional requirements like Scale/ High Availability/Performance/Security
• Build/Deployments/DevOps-related work on AWS
• Works collaboratively in a multi-disciplinary team environment; establishes and maintains professional networks with subject matter experts
• Be the key technical advisor to define the roadmap of the project
• Lead teams of talented engineers and coach them to their full potential.
• As you will be managing the CS engineering team, you are required to manage the dynamics of the requirements, prioritization, and deliveries
• Lead by example in software development best practices, agile development, and cross-team collaboration.
• Bring in and influence engineering optimizations
• Work with architects and fellow engineers to define technical architectures and execution plans.
• Be accountable for the outcomes, measured by appropriate metrics

Requirements

• 5+ years' Experience preferred.B.Tech/M.Tech in Computer Science or related fields.
• 1+ years of people management experience.
• Extensive experience running teams in an agile environment.
• Deep experience with the full software development life cycle.
• Working experience on asynchronous messaging systems like AWS, Kafka, AWS Kinesis
• Proficient with mainstream backend technologies such as Java, Spring boot, RDBMS, NoSQL, and Elasticsearch
• Strong experience with AWS cloud technologies.
• Strong Analytical skills - can ask the right questions, analyze data, and concludes by making appropriate assumptions
• Organization skills - demonstrated ability to work independently to make complex investigations
• Strong ability in architectural design and discussion.
• Proven ability to manage multiple, competing for priorities simultaneously.
• Excellent communication skills to convey technical insights to a non-technical audience

Good to have:

• Proficiency in SQL and Advanced Excel (Array and Statistical formulas)
• Good knowledge of javascript, HTML

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.