Job Description

Responsibilities Calling all innovators - find your future at Fiserv. We\'re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\'re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Tech Lead, Software Development Engineering Responsible for handling Tier 1 and Tier 2 client inquiries and/or reported issues while adhering to Service Level Agreements (SLA). Provide exceptional customer service with accurate and detailed support for all requests on a problem-to-solution level. This includes answering client inquires, researching and troubleshooting, solving complex client problems and escalating to the appropriate group when required. Devise root-cause analysis for technical issues including action plans to prevent reoccurrence. Analyze custom product configurations and settings to enhance product performance or functionality Provide clients with a viable work-around for compliance impacting issues to mitigate risk until an appropriate patch/fix is available. Compile clear and detailed documentation for Customers, Development, Professional Services, and Product Management. Review release notes and test changes to ensure software is working properly , assuring existing features continue to work as required and changes work as expected. Prioritize case load based upon client urgency and impact while maintaining client expectations ensuring a superior client experience. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). What you should know about us: Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company\'s Most Innovative Companies, and a top scorer on Bloomberg\'s Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\'t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\'t send you a check to cash on Fiserv\'s behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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