Req ID:447604Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwideJob Title: Team Lead - HR AdminPurpose of the job:The role holder will lead a first line team of HRGS Analysts, Advisors and Specialists receiving and responding to incoming calls and cases, resolving as many as possible to create a \xe2\x80\x98right first time\xe2\x80\x99 culture. As the first point of contact with our customers the team will have a significant impact on our ability to meet Service Level agreements and effective escalation management will be critical to our service delivery. Role holder will lead the team of HRGS administration services creating documents, maintaining employee files, ensuring payroll data entry, supporting HR benefit services and updating HR systems. The role holder will also need to manage customers with requests that are outside the scope of services contracted, and incoming escalations/rework, ensuring that confidence of the customer is maintained and customer satisfaction goals are achieved. The role holder will be directly responsible for operational service delivery, team performance and behavior, ensuring they are both customer focused and process orientated. They will act as an escalation point for any issues raised by customers or the team and take the lead role in handling difficult customers and decision making for complex service requests.Main Responsibilities:HR Operations:
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