Job Description

Key Responsibilities and Duties:


Customer Interaction: Greeting customers, answering inquiries, providing information about products or services, and addressing customer concerns. Problem Solving: Identifying and resolving customer issues, escalating complex problems to supervisors when necessary, and finding solutions to ensure customer satisfaction. Order Taking and Processing: Accurately taking customer orders, processing payments, and ensuring orders are fulfilled efficiently. Service Delivery: Providing excellent service, maintaining a clean and organized work area, and ensuring a positive customer experience. Product Knowledge: Developing a strong understanding of products and services to effectively assist customers and make recommendations. Teamwork: Collaborating with other team members to achieve common goals, sharing information, and supporting each other in delivering excellent service. Following Procedures: Adhering to company policies and procedures, including safety and health regulations, and maintaining professionalism. * Maintaining Records: Documenting customer interactions, processing transactions, and maintaining accurate records.