Job Description

Job Category: KMBL
Degree Level: Bachelor's Degree
:
Below are the JD/role details: * Managing outbound calling vendor data upload, ID management, service requests & reports.

• Coordinating with vendor, IT, ops and other departments for various daily activities or escalations.
• Ensure RCA and DNC mails are reverted and actioned within TAT.
• Managing Card Sales escalations and ensuring customer requests are handled within TAT.
• Supporting data management & lead booking.
• Conducting regular audits and publishing reports for activities.
• Ensuring all outbound processes are documented & reviewed timely.
• Ensuring all reports are published timely and accurately.
• All other activities related to managing OB channel & related activities.

Eligibility Criteria: * Minimum 3 to 5 years' MIS & excel experience required

• CC Sales, Team handling and coordinating experience will be an advantage
• Knowledge of outbound calling function & call centres will be an advantage.
• Graduate & above
• Knowledge of MS SQL/MY SQL queries would be an advantage
• Good written and spoken communication in English

Skills Required