Job Description

Role \xe2\x80\x93 CC Transaction Monitoring Team \xe2\x80\x93 Investigation / Escalation desk




Department
Credit Cards-Risk-Transaction Monitoring Team \xe2\x80\x93 Investigation / Escalation desk


Number of Positions
2


Location
Bangalore


Reporting Relationships
Regional Risk Manager


Position Grade
M1

• Investigation of credit card fraud dispute cases highlighted to the unit.
• Preparing of quality Investigation report and timely submitting to all stakeholders along with closure recommendations.
• Handling Escalated complaints received from Nodal team, Senior Management, Regulatory bodies and MD desk.
• Liaising with vendor, Merchants/ Acquiring Banks, Law enforcement, Customers and other departments to arrive at suitable resolution of customer\xe2\x80\x99s complaints.
• Providing end to end resolution to customer\xe2\x80\x99s complaints to avoid repeat complaints and further escalations.
• Ensuring complete resolution of the complaint within pre-defined TAT.
• Publishing daily/Weekly/Monthly Dashboard to stakeholders and senior management.
• Handing all regulatory related activities & requirements & timely publishing the data with relevant stakeholders for reporting it to RBI. Managing all Audit related activities & observations raised by internal & external units.

• Experience in Handling Fraud Investigation & Escalations for DC/CC/ Digital channels.
• Should have expertise in Excel, Power Point.
• Interpersonal Skills
• Good Communication and Presentation skills