Team Member Extended Warranty Claims Non Motor

Year Rajarhat, Kolkata, West Bengal, India

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1. Team Management

Guide and direct the team efficiently in achieving their targets
Establish individual performance expectations and regularly review individual performance of the team.

2. Non Motor White Goods and Mobile All Risk Claims Management

Implement Claims SOP within the team and service network and ensure adherence of the same in region
Monitoring day to day claims activities and ensure claim settlement as per agreed TAT at region
Guide and direct the team member in handling critical claims
End to End claims processing, approving/repudiating claims considering policy terms and conditions
Ensure up to date data entry in Claims Module by ASPs/Self and team members and document collections required for claims processing
Interact with Service Providers\xe2\x80\x99/logistic partners for timely service delivery and monitor service providers payments
Updating customers about the claim\xe2\x80\x99s status

3. ACS Control and Loss Minimization

Monitor the ACS of the region and take corrective actions to reduce the same whenever required by controlling total loss percentage, improving repair rate, negotiating with ASPs to control repair cost and reduce repeat repairs
Periodic ASP audits for the region
Implement Salvage Management SOP and drive salvage collection processes on monthly basis at region

4. Customer grievance management

Ensure customer grievance to be addressed at top most priority and resolve the same within the set TAT laid down by department/organization
Resolve complaints by interacting with stakeholders like customer/ASP/CFU team/Line Manager etc.

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