Job Description

Job Category: KMBL
Degree Level: Bachelor's Degree
:
Function: RA-Support-Customer Service
Grade: M1-M3
Role: Team Member- Customer Service

Job Role:

• Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan/Business Loan).

• Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT

• Quality of Service Request and Resolution as given to customers.

Job requirements:

• Some experience in Customer Service would be an added advantage

• Believes in team work

• Taking ownership of customer issues and taking them to end to end resolution

• Apply best practices and focus on areas of improvement

• Focused towards achievement of own KRAs

• Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.

• Proficiency in WORD and EXCEL/PPT preferred

Skills Required