Responsible to provide adequate and quick resolution to all the cases assigned
Analyze the complaint trend and present to the senior management
Preparing RCA ,Monitoring the cases and initiating corrective action
Liaise up and coordinate with business stakeholders to close the cases end to end
Job Requirement:
Banking knowledge is must (Loan division knowledge is preferred)
Good Communication skill (Verbal & Written)
Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.)
Graduate n above
* Min. experience of 5 years n plus
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