Team Manager Relationship Banking Group Customer Service
Year Thane, Maharashtra, India
Job Description
Job Category: KMBL
Degree Level: Bachelor's Degree
:
Team Manager Comm. Bank HO & Support-Customer Service
Responsibilities:
- Managing Customers queries via - Voice, Email, Walk-ins & Escalation
- Ensuring the SLAs target to be achieved
- Managing the cross - sell team - generating Leads and following up for the closure of the leads generated
- Managing all the channel through which leads are accumulated
- Managing MIS of Inbound call center & cross sell team
- Co-ordinating with different stakeholders
- Experience in managing Call Centre SLAs
- Must have handle team - minimum team size of 20 team member
- Should have good Excel knowledge along with Power-point presentation
- Good command over language
Skills Required
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Job Detail
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Job IdJD4401683
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationThane, Maharashtra, India
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EducationNot mentioned
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ExperienceYear