Team Manager Relationship Banking Group Customer Service
Year Thane, Maharashtra, India
Job Description
Job Category: KMBL
Degree Level: Bachelor's Degree
:
please find the job description for Team leader -Customer Service
Location -Thane
Role & responsibilities :
- Managing a Team of Customer Service Executive who would be handling calls of the clients and addressing clients queries.
- Handling Emails communication queries.
- Liaise with Department in resolving the cases within defined TAT
- Preparing MIS/Dashboard and publishing it to respective stakeholders.
- Working on Projects as per business requirements.
- Working on NPS Matrix.
- Has customer centricity (Keeps the Customer First) in all perspective
- Has good communication skills (written and verbal)
- Should have good knowledge of MS Excel, Power Point.
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Job Detail
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Job IdJD4040114
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationThane, Maharashtra, India
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EducationNot mentioned
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ExperienceYear