Job Description

JOB ROLE

On-the-job Product Training of new joinees

Maintain MIS for Allocated Pool Tracking Callers productivity Inspire / motivate callers to achieve targets Sending Pick-up files to FPRs Co-ordinate with product field FPRs Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments

KEY RESPONSIBILITIES

Good communication skills Knowledge of Ms Excel Orientation towards working with people Management skills in terms of maintaining people and work Good Leadership skills Knowledge of collections process, specifically domestic collections Passionate towards achieving targets

SKILLS/COMPETENCIES REQUIRED

On-the-job training. Performance Reporting Maintaining MIS
Job Type: Full-time

Pay: ?350,000.00 - ?450,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person