Job Description

Team LeaderSalary : Up to 35,000/-No. Of Opening : 1Location : MumbaiRole & Responsibilities :- Responsible in daily operations and supervising the performance of team. - Minimum 3 years of experience in team handling on paper - Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity - Provides consistent, balanced and timely performance feedback on CSR performance - Ensures a positive work environment, continuous learning and a high-quality employment experience for your team. - Provides leadership and manages to all operational standards - Along with fellow Team Leaders, meets and exceeds all department goals - Applies timely performance management standards and processes - Day to day sales/service request management - Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution - Responding in a timely and effective manner to all internal communication. - Responsible for revenue generation - Develop and implement a complete end to end process from lead generation to close and evaluate the effectiveness of sales, methods, costs and results. - Develop and execute a training program based on best practices. - Establish and implement short and long-range departmental goals, objectives, and operating procedures.Preferred Candidate Profile :- The candidate should be well versed with sales and team handling, target oriented and should be able to work independently. - He should have good communication skills. (ref:updazz.com)

updazz .com