Job Description

Lead and supervise a team of travel agents, providing direction, guidance, and support.

Monitor team performance, productivity, and adherence to company policies and procedures

Train new team members on booking systems & company processes Handle escalated customer inquiries & complaints, ensuring timely resolutionGuest HandlingDevelop and implement sales strategies to meet team targets & revenue goals.

Conduct regular performance evaluations & provide constructive feedback to team Maintain positive & collaborative team environment, encouraging for teamwork Stay updated on industry trends, travel products & destination information to provide accurate advice and recommendations

.Collaborate with other departments (e.g., marketing, operations) to optimize processes & improve customer experience.

Job Type: Full-time

Pay: ?25,000.00 - ?45,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off Provident Fund
Work Location: In person

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