Job Description

Job Title:

Customer Support Team Lead

Key Responsibilities:

Supervise and support a team of Customer Support Executives. Monitor daily operations and team performance metrics. Handle escalated customer issues and ensure timely resolution. Conduct regular coaching, training, and performance reviews. Ensure adherence to SOPs and continuous process improvements. Collaborate with internal teams to resolve technical or account-related concerns. Foster a positive, accountable, and customer-centric team culture.

Requirements:

Minimum 2-3 years in customer support, operations, or related roles; 6-12 months in a team lead or senior associate position. Prior experience in a senior or team lead role preferred. Must have experience in leading a team of 5-10 members. Excellent communication, interpersonal, and problem-solving skills. Strong organisational and team management abilities. Ability to work under pressure in a fast-paced environment.

Nice to Have:

Experience in fintech, digital recharge payments. Exposure to quality audits and reporting. Basic data skills (Excel, Google Sheets) for tracking performance.
Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund
Application Question(s):

Any exposure with Telecom Industry, Payment Gateway and Recharge Payments?
Experience:

Team management: 2 years (Required)
Work Location: In person