Job Description

Key Responsibilities:

Supervise and support day-to-day team operations, ensuring smooth workflow and task completion. Monitor SLAs, allocate daily tasks, track productivity, and maintain operational timelines. Ensure deliverables are completed accurately and on time. Facilitate effective communication between onsite and offshore teams. Support and resolve operational queries efficiently. Identify opportunities for process improvements and implement best practices. Conduct regular team meetings, address concerns, and support team performance initiatives. Collaborate with cross-functional teams to ensure adherence to operational protocols. Demonstrate accountability, ownership, and leadership in operations.

Requirements:

Bachelor's degree. No backlogs. 7-10 years in related process; prior team leadership experience is mandatory. Strong English communication and interpersonal skills. Candidates located in or near Trivandrum preferred. Shift: Willingness to work night shifts (10:30 PM - 7:30 AM) from our office at Elippode, Trivandrum.

Immediate joiners and from Trivandrum location will be considered.

Job Type: Full-time

Pay: ?30,000.00 - ?50,000.00 per month

Benefits:

Provident Fund
Application Question(s):

Do you have any experience in US Healthcare back end process? If yes, how many years? Have you been in a team lead or supervisory role? If yes, how many years? We must fill this role urgently. How soon are you available to join if selected? Are you willing to work in night shifts (10:30PM to 7:30AM) from our office at Elippode, Trivandrum? Do you have a bachelor degree? Are you located in Trivandrum?
Work Location: In person