Job Description

Responsibilities:

Supervise and support day-to-day operations of the team to ensure smooth workflow. Monitor SLAs, allocate daily tasks, track team productivity, and maintain operational TATs. Ensure timely completion of deliverables with high accuracy and quality. Facilitate effective communication between onsite and offshore teams. Support customer queries and help resolve operational issues efficiently Identify opportunities for process improvements and help implement best practices. Collaborate with cross-functional teams to ensure adherence to operational protocols. Demonstrate accountability and ownership. Conduct regular team meetings, address concerns, and support team performance initiatives.
Skills & Qualification:

Bachelor's degree or equivalent. 7 to 10 years of experience in US health operations or similar, with least 2 years of team handling experience. Good English communication skills. Candidates located in or near Trivandrum preferred. Immediate joiners preferred. Willingness to work night shifts (9:30 PM - 6:30 AM) from our office at Elippode, Trivandrum.

Benefits of Joining:

Benefits Include: EPF, ESI or Group Mediclaim policy after 6 months of joining and Gratuity;
Rewards & growth based upon performance; professional development opportunities; training and mentorship programs.

For more information, please visit our website: www.ecorgysolutions.com

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

Do you have any experience in US Healthcare back end process? If yes, how many years? Have you been in a team lead or supervisory role? If yes, how many years? We must fill this role urgently. How soon are you available to join if selected? Are you located in Trivandrum or at commutable distance? Are you willing to work in night shifts(9:30PM to 6:30AM)?
Work Location: In person