Job Description

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. The Team Lead for the Technical Implementations team is a key member of the Customer Integrations and Implementation team and has management responsibility for implementation engineers responsible for assisting clients through the technical implementation of one or more of ZoomInfo\'s Integrations. This is a high-visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications. This is a night shift position working from our office in Chennai. We offer a night shift allowance, car service, and some in office food options. Essential Functions & Responsibilities Lead a team of high-performing Integration implementation engineers responsible for providing hands-on guidance and support to clients during the implementation of ZoomInfo Integrations within the client internal systems. Coordinate the workflows of team members to achieve optimum quality and efficiency while ensuring the expectations of customers are top of mind priority. Achieve operational effectiveness within the Integration Implementation team to achieve company and departmental goals. Establish protocols, set goals & expectations, and provide guidance to team members. Perform weekly, monthly, and quarterly audits of team performance. Prepare reports, dashboards, and other key information points on the success rate of Integration implementations and deliver those reports to members of the executive team. Maintain a clear understanding of application integrations within CRM/MAT environments particularly for Salesforce, Marketo, HubSpot, Eloqua, and Microsoft Dynamics, ZoomInfo platform and available solutions. Engage in clear dialogue with clients to customize the ZoomInfo Integration implementation ensuring the deployment aligns with client business needs. Deploy strong troubleshooting skills to diagnose and resolve any previously unforeseen issues both during the implementation. Serve as a primary liaison to the Product Management and Engineering teams to identify, catalog, and escalate any product defects and or insufficiencies. Train, coach, collaborate, and troubleshoot with team members to better serve customers and internal stakeholders. Serve in the calendar rotation for multiple Integration implementations and assist the team as necessary. Assist creating technical \'how-to\' documents when necessary. Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of employees/customers. Required Education And Experience 2+ years of technical CRM, Marketing Automation implementation, or Sales Acceleration platform experience. Highly familiar with both Salesforce Lightning and Classic and an ability to quickly and knowledgeably navigate within both environments. Salesforce Admin Certification is preferred. Well versed in CRM reporting, filtering, custom field creation, workflows, triggers, and CRM processes. Certification and/or familiarity with Marketo, HubSpot, Eloqua and/or Microsoft Dynamics is a strong plus. Experience Implementing and/or troubleshooting one or more ZoomInfo Integrations. High capacity to learn and understand technical infrastructure and troubleshooting processes. Must be a problem solver. Ability to research, analyze and provide a solution to newly identified issues. Team focused with strong collaboration and communication skills. Emphasis on attention to detail and quality. Able to be successful in a fast-paced environment that rewards hard work and self-motivation. Exceptional verbal and written communication skills. About Us ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams - all in one platform. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an Equal Opportunity employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.

foundit