Job Description

As a Team Lead - Operations, you'll lead a team of 15-25 Credit Advisors focused on engaging with subscribed users, identifying repayment opportunities, and cross-selling tailored financial solutions. Your team will drive the entire performance from converting leads tomaximizing repayments, while ensuring a seamless user experience.This role blends sales ownership, operational execution, and performance analytics -ideal for someone who thrives in fast-paced, high-accountability environments.Key Responsibilities :- Team Leadership : Lead a sales-oriented team of credit advisors. Drive motivation, performance, and coaching for daily, weekly, and monthly sales targets.- Sales Execution : Oversee pitch quality, objection handling, conversion strategies, and upselling/cross-selling of credit repayment tools and products.- Revenue Strategy : Own the revenue funnel, improve efficiency, and reduce drop-offs through real-time action.- User Engagement : Strategize outreach efforts to maximize touchpoints and conversions from our subscribed user base. Design scripts and sell frameworks with the team.- Data & Metrics : Track sales metrics such as contact-to-conversion ratio, revenue per agent, AHT, talk time, and team productivity. Share daily reports and insights with leadership.- Collaboration: Work closely with Product, Finance, and Growth teams to align on sales campaigns, resolve tech blockers, and implement real-time changes.- Compliance & Process Adherence : Ensure adherence to process SLAs, customer communication guidelines, and data handling best practices.- Performance Reviews : Conduct weekly reviews with the team, flag low performers, and implement incentive strategies to boost momentum.What We're Looking For- 1-4 years of team handling experience in inside sales, fintech- Strong experience leading sales/target-driven teams- Excellent in pitching, objection handling, and user communication- Proficient in Excel and reporting tools; data-first mindset- High ownership, ability to operate under pressure, and hunger to deliver results- Prior experience in BFSI or fintech sales is preferred- B.Tech or MBA preferredMust-Have:- MS Excel proficiency- Team Handling experience (min. 1 year)- Data-driven mindset- 2-3 years of relevant experience in sales.- B2C Sales background- Hindi speaking - Mandatory (ref:updazz.com)