Job Description

Job Title: Team Lead, HR Services Reports To: Manager, HR Services Oracle\xe2\x80\x99s HR Services team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple processes, systems, policies, and programs. We deliver data that is useful and accurate to create people-related strategies across the business. We manage people data and build project management capability across HR. Our work also ensures Oracle remains protected and compliant. We strive to provide employees the resources and support they need during the most important moments in their careers. Job Summary: This role will be responsible for processing and handling complex, confidential, and time sensitive human resources related data. It will also be looking for problem trends, and seek opportunities for process improvement. Additionally, will need to collaborate across multiple business functions, as well as globally to ensure team success. Other primary responsibilities will include data analysis, project management, and customer service. There will also be an opportunity to work and collaborate globally, standardizing, simplifying and automating HR operational processes and services. Essential Duties of the Position

• Work as a key member in JAPAC HR Services.
• Work with other regional process counterparts, partners, stakeholders, Country HRs, Business HRs, HR Privacy & Security, and Audit teams.
• Handle minimum two processes of employee lifecycle for 19 countries in JAPAC.
• Be the first point of contact for Oracle Employees pertaining to operations support, including but not limited to pre/onboarding, employment letters, personal and employment data changes in Oracle HCM, exit pack, HR systems and tools.
• Analyze data on given processes to produce trends and identify / plan improvement areas.
• Support in implementing process efficiencies and improvements. Identify and promote best practices.
• Contribute or lead projects that will improve customer experience, processes and systems in the global HR Organization by partnering with cross regional and functional teams.
• Act as Process Owner and Queue manager for assigned processes.
• Handle requests in Oracle Service Cloud ticketing system and meet the Service Level Agreement.
• Designs, develops, and maintains reports and analytical tools for the BU
• Uses current knowledge of business and technology to recommend systems and process improvements
• Performs ongoing monitoring and refinement of reports and analytical solutions
• Partners with architecture and solution delivery teams to enable reports that have long-term value
• Closely work with Enterprise Analytics team to stay up-to-date with enterprise guidelines and standards
• Critically evaluates information gathered from multiple sources, reconcile and identify gaps, uncover unmet business needs and work with data engineering, solution architect to create a finished solution

• Respond accurately, professionally, and timely to all requests.
• Ensure knowledge has been captured, organized, and shared timely.
• Build and maintain effective relationships with stakeholders.
• Make improvements and adjustments to optimize operational excellence and customer experience.

• Ensure data privacy and Oracle data standards.
• Partner with management and key stakeholders to process complex, confidential, time sensitive data
• Make recommendations, participate in UAT testing, implement systems and process improvements
• Contribute independently on a variety of processes, with some assistance and normally receive general instructions on routine work
• Work on problems of moderate scope where analysis of situations require a review of a variety of factors
• Exercise judgment within defined procedures and practices to determine appropriate action
• Develop professional expertise, and apply company policies and procedures to resolve a variety of issues
• Assist others using your own expertise Perform additional related tasks and duties as needed

Key Values

• Integrity
• Mutual respect
• Teamwork
• Communication
• Innovation
• Customer satisfaction
• Quality
• Fairness
• Compliance
• Ethics

Job Requirements:

• Process improvement, training, communication and project management skills
• Excellent problem solving, critical thinking, and analytical skills
• Comfortable with full Microsoft office suite, HCM, and other Oracle Cloud applications
• High attention to detail and the patience to pursue data anomalies
• Strong internal client facing skills with a flexible communication style and the ability to communicate complex concepts and analytics in a structured manner
• Passionate about trouble shooting data issues to identify strategic solutions
• Believe that no jobs are too big; no problems are too complex
• Communicate effectively \xe2\x80\x93 directly and succinctly \xe2\x80\x93 across cubicles, organizational boundaries and cultures
• Volunteer for new experiences, learning opportunities and to help others
• Contribute and may lead process improvement ideas and innovation
• At least 7+ years of experience working in a data intensive environment, preferably in human resources, where data entry, record auditing and report generation are primary functions of your role Bachelor\xe2\x80\x99s degree or equivalent practical experience

Preferred Qualifications:

• Experience using Oracle HCM, HRMS, RightNow, Confluence, and Oracle Recruiting
• Lean Six Sigma knowledge
• CAPM or other project management certification

Job Requirements:

• Process improvement, training, communication and project management skills
• Excellent problem solving, critical thinking, and analytical skills
• Comfortable with full Microsoft office suite, HCM, and other Oracle Cloud applications
• High attention to detail and the patience to pursue data anomalies
• Strong internal client facing skills with a flexible communication style and the ability to communicate complex concepts and analytics in a structured manner
• Passionate about trouble shooting data issues to identify strategic solutions
• Believe that no jobs are too big; no problems are too complex
• Communicate effectively \xe2\x80\x93 directly and succinctly \xe2\x80\x93 across cubicles, organizational boundaries and cultures
• Volunteer for new experiences, learning opportunities and to help others
• Contribute and may lead process improvement ideas and innovation
• At least 7+ years of experience working in a data intensive environment, preferably in human resources, where data entry, record auditing and report generation are primary functions of your role
• Bachelor\xe2\x80\x99s degree or equivalent practical experience