Job Description

Oracle\'s HR Services team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple processes, systems, policies, and programs. We deliver data that is useful and accurate to create people-related strategies across the business. We manage people data and build project management capability across HR. Our work also ensures Oracle remains protected and compliant. We strive to provide employees the resources and support they need during the most important moments in their careers. JobSummary: This role will be responsible for processing and handling complex, confidential, and time sensitive human resources related data. It will also be looking for problem trends, and seek opportunities for process improvement. Additionally, will need to collaborate across multiple business functions, as well as globally to ensure team success. Other primary responsibilities will include data analysis, project management, and customer service.There will also be an opportunity to work and collaborate globally, standardizing, simplifying and automating HR operational processes and services. EssentialDuties of thePosition Work as a key member in JAPAC HR Services. Work with other regional process counterparts, partners, stakeholders, Country HRs, Business HRs, HR Privacy & Security, and Audit teams. Handle minimum two processes of employee lifecycle for 19 countries in JAPAC. Be the first point of contact for Oracle Employees pertaining to operations support, including but not limited to pre/onboarding, employment letters, personal and employment data changes in Oracle HCM, exit pack, HR systems and tools. Analyze data on given processes to produce trends and identify / plan improvement areas. Support in implementing process efficiencies and improvements. Identify and promote best practices. Contribute or lead projects that will improve customer experience, processes and systems in the global HR Organization by partnering with cross regional and functional teams. Act as Process Owner and Queue manager for assigned processes. Handle requests in Oracle Service Cloud ticketing system and meet the Service Level Agreement. .Respond accurately, professionally, and timely to all requests. .Ensure knowledge has been captured, organized, and shared timely. .Build and maintain effective relationships with stakeholders. .Make improvements and adjustments to optimize operational excellence and customer experience. Ensure data privacy and Oracle data standards. Partnerwithmanagementandkeystakeholderstoprocess complex, confidential, time sensitive data Makerecommendations,participatein UATtesting,implement systemsandprocessimprovements Contribute independently on a variety of processes, with some assistance and normally receive general instructions on routine work Work on problems of moderate scope where analysis of situations require a review of a variety of factors Exercise judgment within defined procedures and practices to determine appropriate action Develop professional expertise, and apply company policies and procedures to resolve a variety of issues Assist others using your own expertise Performadditionalrelated tasksanddutiesasneeded Key Values Integrity Mutual respect Teamwork Communication Innovation Customer satisfaction Quality Fairness Compliance Ethics JobRequirements: Processimprovement,training,communicationandprojectmanagementskills Excellentproblemsolving,criticalthinking, and analytical skills Comfortable with full Microsoft office suite, HCM, and other Oracle Cloud applications Highattentiontodetail and the patiencetopursuedataanomalies Strong internal client facing skills with a flexible communication style and the ability to communicate complex concepts and analytics in a structured manner Passionate about trouble shooting data issues to identify strategic solutions Believe thatnojobsaretoobignoproblemsaretoocomplex Communicate effectively - directlyandsuccinctly - across cubicles,organizationalboundariesand cultures Volunteerfor newexperiences,learningopportunitiesandtohelpothers Contribute and may lead process improvement ideas and innovation At least 3+yearsofexperienceworkingina data intensive environment, preferablyinhumanresources,wheredataentry,recordauditingandreportgenerationareprimaryfunctionsofyourrole Bachelor\'s degree or equivalent practical experience Preferred Qualifications: Experience using Oracle HCM, HRMS, RightNow, Confluence, and Jira. Lean Six Sigma knowledge CAPM or other project management certification Acts as interface between business and IT organization with regards to HRMS implementation. Supports users in the report generation process. Works closely with the Business HR to ensure all reports in (via HRMS) including SQL queries (both ad hoc and maintenance reports) are accurate. Process Mass Change Spreadsheets. Ensures data integrity in Oracle HRMS database by running regular audits. Conducts high-level HRMS needs analysis, prepares business specifications, implements modifications and enhancements and ensures system documentation are updated. Assists with the development and delivery of HRMS training to users. Provides systems support for HR applications, including Oracle Core HRMS, HR Self Service Applications, Discoverer Reports, etc. Participates in User Acceptance Tests. Undertakes special projects on an as need basis to address specific HRMS issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. Strong knowledge of Oracle applications, HRMS functionality, set-up tables, table structures, PL/SQL, and Microsoft applications such as Excel. 2 to 3 years Oracle Applications experience. Problem solving skills and strong analytical skills. Good oral and written communication skills. Ability to manage vast amount of data efficiently. Typical experience 5-8 years.

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