Job Description

Role: Customer Service Team Lead

Type: Full Time

Job description:

Role & responsibilities:

- Spotting patterns is second nature to you, and you\'re always ready to highlight areas that can be improved

- Juggling priorities to ensure that members get the best support experience

- Getting to grips with tough transactional challenges like unfamiliar transactions, missing payments etc.

- Enjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks

- Working 5 days with 2 days off, Week off on a rotational basis.

- Actively involved on different social media channels with focus on resolving member issues

Preferred candidate profile:

- At least 2 years of experience in leading customer-facing teams, with track record of meeting KPIs

- Excellent people skills, people- and result-oriented mind with clear ideas how to grow and develop a team with professionals on different skill levels

- Excellent spoken and written English skills

- Ability to use industry tools like Kustomer, Zendesk, GSuite, and Jira

- You are confident talking with our customers to help them get the most from their business account

- Passion for problem-solving and finding solutions to difficult situations

- You are always on the lookout for recurring issues and help create new workflows to solve them

- Strong organizational skills

- At least 2 years of experience working in customer service (preferably in the finance industry)

- Excellent computer skills

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