Job Description

Job Title - TEAM LEAD CLEARANCE

Introduction

DHL is a leading global brand in the logistics industry. DHL's family of divisions offers an unrivalled portfolio of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its unrivalled presence in developing markets, DHL is decisively positioned as "THE logistics company for the world".

DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler - for our customers, our employees, our investors, and our society - we help make the world a better place.

Role Descriptor

DHL Express is looking for a Team Lead for clearance department to join and lead the respective team. He/she will act as the "voice" of the clearance department to external/internal parties by:

• Ensuring all detained cases are timely actioned by CSAs.
• Checking Ageing of the shipments in BOND of their respective team.
• Analyzing customer profile and guiding customer, sales and CSAs for faster clearance.
• Identifying training need for the team & providing the same.
• Managing both internal & external escalation if any.

Role Details

• Role title : Team Lead CSA
• Corporate/Business : DHL Express
• Department/Function : Operations
• Job family : EXP IN Customs Import
• Reports to : Customs Clearance Supervisor

Key Responsibilities

He/she will have to perform the following key activities:

• Addressing queries / doubts from customer both pre & post clearance of the shipments.
• Handling escalation & priority messages from customer.
• Alignment of correct status in DHL systems to provide live visibility of correct, current status of to all the stakeholders.
• Providing training & guidance to the clearance team in DHL / Customs process.
• Proper work allocation among the clearance team.
• Information sharing: keep the team updated about the changes in customs notification, duty structure. Exchange rate etc.
• Incumbent has no direct reports and authority over country line and functional personnel.
• Should have Informal influence to enable improvement and change within the organization.

Skills Required

• Software skills (Word, Excel, PowerPoint, etc.)
• Communication skills (English), spoken and written

Profile Requirements

(Experience/Certifications/Qualifications/Licenses)

• 2-3 years working experience in customs clearance environment
• Diploma (or equivalent)

Profile Requirements

(Experience/Certifications/Qualifications/Licenses)

• 2-3 years working experience in customs clearance environment
• Diploma (or equivalent)