Job Description

The Transaction Svs Team Lead is an entry level position responsible for providing analytic and administrative support to traders, in coordination with the Transaction Capture team.The overall objective of this role is to maintain position records and provide support with processes surrounding securities.

Responsibilities:

• Provide support to Treasury and Trade services, Securities, Cash, Trade, Lockbox, Derivatives, Fund Services, Foreign Exchange, etc.
• Open and amend Letters of Credit (L/Cs), process payments and solve customer issues to ensure efficient daily operations
• Allocate and supervise daily for a Transaction Services team engaged in performing entry level, routine clerical or processing tasks
• Delegate and supervise tasks, utilizing in-depth knowledge of team objectives
• Develop and maintain an understanding of how the team coordinates with others in accomplishing the objectives of the area
• Train lower level support staff; assist with evaluating team performance and make recommendations for promotions, terminations, etc.
• Assess hiring needs to ensure adequate staffing
• Recommend new work procedures
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Proven success with working in a team environment
• Ability to work under pressure and manage to deadlines
• Ability to work in a fast-paced environment
• Consistently demonstrates clear and concise written and verbal communication
• Attention to detail and intermediate problem solving skills

Education:

• Bachelor's degree/University degree or equivalent experience

CORE RESPONSIBILITIES:

1. Lead a team to meet business objectives as required by the agreed SLA

2. Ensure a Pristine Control Environment

3. Ensure compliance with all regulatory requirements and internal Citi policies

4. Good understanding of applicable regulations and compliance with same.

5. Employee initiatives / Employee Engagement

6. Effective Communication with internal and external stakeholders

DAY-TO-DAY RESPONSIBILITIES:

1. Track metrics for performance measurement, service levels and monitoring key triggers for early warning signals

2. Build and maintain effective communication channels between stakeholders

3. Drive initiatives to enhance Client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities

4. Regular tracking and de-risking processes from Fraud, Operational, regulatory and Information security risks

KEY DELIVERABLES:

1. Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.

2. Timely and accurate processing and customer resolution

3. Timely escalation on incomplete/delayed processing

Education: Bachelor's/MBA

Experience:

1. Graduate with 6-8 years of which 4-6 years in Operational process management.

2. Managed a team for 1-3 years

3. Exposure to Funds Transfer/Loans/Investment Products/Operations would be preferred

4. Exposure to AML and KYC documentation would be an added advantage.

Skills:

1. Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)

2. Good oral and written communication skills (call outs to customers)

3. Good customer service skills, service oriented

4. People and Process Management, strong Communication and decision-making skills

5. Team building - Ability to manage diverse teams, conflict management

6. Ability to prioritize; analytical thinking and attention to detail

7.Ability to handle pressure, Strong inter-personal skills

8. Flexible to work in any



Job Family Group: Operations - Transaction Services



Job Family: Transaction Capture Services



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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