Job Description

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Role Responsibilities

The primary purpose of this role is to centrally coordinate and manage administrative activities for GFRM + RAA Management Team (MT) and their team members which include Calendar Management, organising Team Meetings & Gatherings, Visitor management, Vendor management, etc.

General Administration

• Manage and coordinate GFRM + RAA MT's diary, including booking of the conference bridge, setting up video and audio devices where required.
• Act as a gatekeeper for GFRM + RAA MT's diary to help prioritise numerous meeting requests and proactively reschedule as required based on prioritisation and urgency.
• Where required assist in preparing travel itineraries, booking flights, transfers, accommodation, and handling of visa applications, etc. for the GFRM + RAA MT in line with the Bank's travel policies.
• Coordinate with relevant parties to book meeting rooms, local transfers, access cards, etc. for GFRM + RAA Senior Management visiting GBS locations.
• Organise and Schedule Team meetings and ensure availability of all relevant papers, documents, and presentations in advance of meetings.
• Work cohesively with GFRM Scheme leads, RAA Senior Management / designate to consolidate presentation packs required for key meetings and submissions done in a timely manner.
• Assist with distribution of consolidated materials and decks for meetings, including uploading to SharePoint and printing/collating of packs, if required.
• Take minutes of meetings and assist Senior Managers with follow through of key actions within timelines.
• Assist the GFRM + RAA MT in the creation or review of communication materials, as well as the management and consolidation of feedback from key stakeholders.
• Assist GFRM / RAA Team with filing artefacts in the relevant repositories & maintenance of the same.
• Assist with keeping the GFRM, RAA team's Bridge site up-to-date, to ensure information is accurate and enhancements and additions introduced in a timely manner.
• Assist GFRM + RAA Senior Management with clerical and admin tasks as required.
• Proactively maintain team distribution lists, central repository, and SharePoint permissions.
• Coordinate office procedures for the GFRM / RAA team where required.
• Partner with other administrators and other support staff in the location, region, and the broader network, to share knowledge and expertise, and assist with resolving issues.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

• CFCC Group Fraud Risk Management (GFRM CoE) Team.
• CFCC GFRM Regional Leads.
• CFCC Risk Appetite and Analytics (RAA) Team.
• CFCC Senior Management.

Our Ideal Candidate

• Be comfortable and confident to engage with a range of stakeholders, across varying levels of seniority.
• Be proactive, assertive, tenacious, and demonstrate a willingness to 'never settle'.
• Have a strong work orientation, taking ownership and following actions through to delivery on time every time.
• Demonstrate excellent interpersonal and communication skills (clear verbal and written English) and active listening.
• Have excellent working knowledge of MS Office suite - MS Word, MS Excel, MS PowerPoint, and MS Outlook.
• Have relevant education such as business administration, or secretarial services qualification is preferable.

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