Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people. Job Title: Teaching Delivery Co-ordinator Department/Country: English, India Location of the post: Delhi/Chennai/Mumbai (Hybrid) Payband: PB4 Contract Type: Indefinite Contract. Should have Working Rights in India. If you wish to join our talent pool, you will be asked to complete an application form. In compliance with our policy of equal opportunities to people with disabilities, British Council can provide reasonable adjustments and can opt for a traditional pre-screening phone call if a video interview is not feasible. The talent pool is open to external and internal candidates. Deadline for applying - 16th August 2023 Role Purpose The Teaching Delivery Coordinator will act as a key role in the delivery of English Online classes. This role actively supports the Teaching Delivery Lead and the overall English Online Team, providing support to colleagues from different locations like UK, Australia, India and Canada. The postholder will be expected to actively engage with relevant English Online team members (Teaching Quality team, Tech team, Customer Support) and other internal British Council teams to ensure the smooth delivery of English Online classes and the continuous and active monitoring of teacher setup and ensuring weekly payroll. The postholder would have to manage relationships with external payroll providers - Comensura, Impellam, Flexy, to assist with teacher onboarding and setup along with keeping an up-to-date record of teacher pay rates across all EO locations. To regularly update and maintain relevant EO logs to provide necessary metrics and data points for key decision making or resource planning. Main Accountabilities Resourcing and payroll management Handle weekly pay claims for EO teachers. Actively engaged with EO vendors to ensure their bills are paid up to date. Monitors task completion to agreed quality and time standards. Liaise with Resourcing Team to ensure that contracted teachers join as per compliance. Liaise with TQM to schedule teacher availability to meet client requirement. Take part in the screening and shortlisting of new candidates, as per EO recruitment standards. Take charge of the setup of new teacher/TQM accounts, ensuring that proper guidelines are met and also manage EO systems access - Zoom, Teams and any other required systems. Liaise with Finance Team by creating Purchase Orders and process bills to payments. Reporting and data management Provide accurate reports to Global Teaching Centres on teacher hours. Regularly maintain teacher database and other log reports Perform basic analysis and review data/tasks/information, to support process improvement. Maintains accurate records that are compliant with EO requirements. Operations support and team communication Proactive communication with internal teams to ensure effective coordination and delivery of services. Support operations and delivery teams with scheduling and delivery of closed group courses and regular global timetables Plans and prioritise own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time period. Coordinate and support others (e.g. internal colleagues or external vendors/clients) to complete tasks within established procedures, in order to ensure efficient delivery of services. Recognise and understand the impact of incidents arising (e.g. complaints or technical difficulties) and proactively alerts the relevant team to any issues of concern that are likely to impact teaching delivery and respond to enquiries from internal teams, and may be a specific point of reference for queries. Adopting new systems and system functionalities as they are introduced to the business. Skills Required Intermediate Excel Skills Organisational Skills - You must be able to plan and prioritise effectively. Shift Timings Candidate should be flexible to work from Monday to Friday or Tuesday to Saturday (including Early Mornings, Late Nights, Sundays & Holidays) as per the business requirement. Qualification Undergraduate degree 1 Experienced user of Microsoft Office apps like. MS Excel, PowerPoint, Forms, SharePoint, Teams, Word, etc. Experience of working in operational or administrative roles. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council\'s Safeguarding policies for Adults and Children. If you have any problems with your application please email [HIDDEN TEXT] Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our \'ASK HR\' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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