Job Description

In this role, You willbe a part of a pilot process and serve as ADP's front-line forsolving clients'challenges, including issue resolution, answering questions,helping clients,training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction on your shoulders. In this role you will assist amendment services in resolving client issues by placing agency calls and getting vital information to bring the correction to resolution. The nature of what you do every day will not change. Still, every day will be different because thequestions you receivewill vary, as will thesolutionsyou provideeachclient. Your #1 goal is to help amendment services bring issues to resolution by working directly with the Clients. To thrive in this role you must be detail oriented and have an understanding of what is needed to resolve issues at the agency. You must be comfortable working in a metrics-driven call center environment as part of a structured day. You must have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style must be clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. LI-DNI
To be able to thrive in this position, youll require strong analytical skills along with impeccable written and verbal communication skills . Graduation degree with a knowledge of Payroll & Employee and Employer Tax Filings, Amendment processing and Agency requirements is required. Should possess a working knowledge of N8 and Mainframe Tax Engines Experience in Tax Customer service and/OR A strong focus on Client Satisfaction in a relevant industry is a pre-requisite FPC/CPP Certification will be an added advantage This position also demands a high degree of adaptability and flexibility to work under pressure constraints and handle multiple tasks simultaneously. Also, should be flexible to work night shifts US timings
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at .
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Skills Required