Job Description

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education. : We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm\'s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Responsibilities:

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers\' expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services

Requirements: Must-Have:

• Atleast 5+ Years of experience in Helpdesk support analyst will be able to manage in-depth projects and could potentially have lower level analysts reporting to them.
• Develop technical architectures, frameworks and strategies, either for an organization or for a major application area, to meet the business and application requirements.
• Analyze and evaluate alternative technology solutions to meet business problems.
• Ensure the integration of all aspects of technology solutions.
• Evaluate hardware and software relative to their ability to support specified requirements and by determining potential and actual bottlenecks, improve system performance through recommended hardware changes.
• Review computer software systems and data requirements as well as communication and response needs and determine operating systems and languages needed to support them.
• Monitor industry trends to ensure that solutions fit with best practice directions for technology.
• Provide information, direction and support for emerging technologies.
• Review application and program design or technical infrastructure design to ensure adherence to standards and to recommend performance improvements.

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candidate Privacy Policy Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, "Orion," "we" or "us") are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) ("Notice") explains:

• What information we collect during our application and recruitment process and why we collect it;
• How we handle that information; and
• How to access and update that information.

Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.