Job Description

TTEC is seeking a Systems Software Engineer to join our IT team based at our Hyderabad India location. We're a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.

Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.

What you'll be doing:

The Systems Software Engineer is responsible for architecture, design, development and support of Desktop Endpoint Infrastructure utilizing Microsoft Endpoint Manager and other cloud tools across the TTEC Global Infrastructure.

The ideal candidate will also be able to efficiently ensure appropriate high availability and other performance considerations within our combined (virtual and physical) Desktop Technology Infrastructure, as well as oversight and support of desktop-specific systems and applications across multiple geographic locations.

You will be responsible for:

• Design and optimization of both physical and virtual desktop technology solutions and supporting infrastructure in Microsoft Endpoint Manager
• Hands-on installation, configuration and maintenance of Microsoft and other desktop virtualization technologies and solutions
• Perform standard technical changes and provide escalation support for complex technical issues per established methodologies
• Develop automation through script-based solutions utilizing Microsoft PowerShell, VBS, and BASH scripting languages
• Responsible for capacity, high availability and disaster recovery planning and support
• Participation in defining and/or optimizing standard operating procedures including, but not limited to, best practice security measures to protect the confidentiality, integrity and availability of customer data
• Identify issues and risks and work towards timely resolutions

Desired Skills and Experience:

• Demonstrated experience and knowledge of desktop engineering and managing systems such as MEM, Group Policy Management, and other management tools
• Experienced in Apple MAC and Windows technologies
• Good understanding in Network, Security, Firewall, Proxy and VPN technologies, and Call-Center support technologies
• Demonstrated expertise in Active Directory and GPO/GPP, and understanding of Shared Storage, Replication, load balancing, and LAN/WAN Technologies
• 4+ years of expertise installing, configuring and maintaining Apple and Windows environments
• Knowledge in automation and zero-touch deployment models
• Demonstrated experience with automated deployment platforms and scripting (PowerShell, VBScript, BASH, etc.)
• BS in Computer Science or related field

What We Offer:

• A fun, challenging and rewarding work environment
• Performance equity, variable incentive bonus plan, 401K company match
• Professional development and tuition reimbursement
• Paid time off and leave of absence programs
• Cafeteria, fitness center, car detailing, dry cleaning, postal services, covered parking
• Rich wellness program and activities along with wellness incentives
• Above & beyond employee recognition programs
• Access to local discounts to services and entertainment venues
• Social activities including employee events, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series

For more information and to find more sales jobs at TTEC, please visit our website at and sign up for our talent community while you're there.

Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.