Job Description

Why Kyndryl Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy. Your Role and Responsibilities

• Manage and monitor Office365 health and services.
  
  • Troubleshoot mail flow and resolve issues with user access to cloud services.
  • Handling OWA, ActiveSync related issues
  • Maintain on-boarding and off-boarding processes
  • Assign Office365 licenses, set permissions, troubleshoot issues
  • Assist with administering MS Teams
  • Manage different exchange versions of Office365
  • Good understanding on Active Directory (On-Prem) and AZURE as well.
  • Manage Office 365 services in hybrid infrastructure
  • Knowledge on On-Prem to cloud migration
  • Supporting Skype for Business & OneDrive issues
  • Provide day to day on-call administration support in a O365 environment along with supporting assigned systems and installing applications.
  • Recommend, schedule, and perform software and hardware upgrades, patches and reconfigurations.
  • Manage the development and implementation new services and testing of assigned servers.
  • Exchange Mailbox Backup and Restore Procedures
  • Experience in supporting exchange server health check and should be in position to recommend the best practices.

Required Technical and Professional Expertise

• Minimum 4-5 years of experience in Office 365
  
  • Experience using Exchange 2016/2013 Infra
  • PowerShell scripting
  • Working knowledge of Office365 Teams
  • Working knowledge of Office365 Security and Compliance Centre
  • Working knowledge of SPAM and threat prevention solutions
  • Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc)
  • Day to day administration, support, maintenance and monitoring of the MS Exchange 2010/2013/2016 infrastructure.
  • Troubleshooting, Solving and following up of Level 1 and 2 incident
  • Endpoints management through Intune or other Mobile Device Management solution
  • Operational Security, Maintenance and Governance
  • Perform software upgrades and patches (PC Software, Windows patch, firmware upgrades etc.)
  • Troubleshoot various Office 365 issues including connectivity and mobility
  • Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings
  • Expert in Windows Active Directory, Office365, and PowerShell.
  • Knowledge on On-Prem to cloud migration
  • Experience with Power shell commands, DAG and clusters
  • Ability to fix with logs and event viewer Validated knowledge in managing DAG replication network and resolve Exchange server database

Preferred Technical and Professional Experience

• Minimum 4-5 years of experience in Office 365
  
  • Experience using Exchange 2016/2013 Infra
  • PowerShell scripting
  • Working knowledge of Office365 Teams
  • Working knowledge of Office365 Security and Compliance Centre
  • Working knowledge of SPAM and threat prevention solutions
  • Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc)
  • Day to day administration, support, maintenance and monitoring of the MS Exchange 2010/2013/2016 infrastructure.
  • Troubleshooting, Solving and following up of Level 1 and 2 incident
  • Endpoints management through Intune or other Mobile Device Management solution
  • Operational Security, Maintenance and Governance
  • Perform software upgrades and patches (PC Software, Windows patch, firmware upgrades etc.)
  • Troubleshoot various Office 365 issues including connectivity and mobility
  • Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings
  • Expert in Windows Active Directory, Office365, and PowerShell.
  • Knowledge on On-Prem to cloud migration
  • Experience with Power shell commands, DAG and clusters
  • Ability to fix with logs and event viewer Validated knowledge in managing DAG replication network and resolve Exchange server database

Required Education Bachelor's Degree Preferred Education Bachelor's Degree Being You @ Kyndryl Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Other things to know When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application. Primary Job Category Technical Specialist Role (Job Role) Customer Service Representative Employment Type Full-Time Contract Type Fixed Term - Long Term Position Type Early Professional Travel Required No Travel Company (Y030) Kyndryl Solutions Private Limited Is this role a commissionable / sales incentive based position No