Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Positions in this function include those who monitor and operate computer and peripheral equipment: review, analyze, and modify programming systems including encoding, testing, debugging and installing for large-scale computer systems. Evaluate system specifications, input/output processes, and working parameters for hardware/software compatibility. Provide expertise in software systems programming, operating software applications, consulting on complex projects/existing applications, timely completion of scheduled jobs, and overall operating systems. Also includes overseeing environments' health and facilitation of high severity incidents to improve the state of service availability and continuity. Develop processes and activities that focus on restoring service after an incident occurs. Document all hardware, application, facility, etc. problems and take corrective action as required. Generally work is self-directed and not prescribed.
Primary Responsibilities:

• Configure integration with ServiceNow for managing incidents
• Perform regular maintenance tasks like patching, backups, and system health checks
• Set up and manage monitoring tools such as Azure Monitor, Log Analytics, Application Insights, and Network Watcher
• Configure and optimize alerts, dashboards, and workbooks for early incident detection
• Monitor system events and logs to quickly identify and resolve incidents
• Triage alerts, investigate root causes, and implement permanent resolutions
• Collaborate with other teams for escalations and post-incident reviews
• Develop and maintain scripts using PowerShell, Azure CLI, or Terraform for routine operations and deployments
• Automate repetitive processes to enhance operational efficiency and minimize manual errors
• Monitor Azure resource usage and optimize for cost and performance
• Provide insights and recommendations on resource scaling, licensing, and cost control
• Monitor security measures, compliance ratings, and threat alerts
• Collaborate with security teams to remediate vulnerabilities and audit concerns
• Ensure all changes to Azure resources follow change management processes
• Track and document configuration changes and maintain environment consistency
• Collaborate closely with DevOps, Infrastructure, Security, and Application teams
• Works with less structured, more complex issues
• Serves as a resource to others
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in Computer science Engineering or other Engineering and , IT, or equivalent experience
• Work experience on ServiceNow, PowerShell, Azure CLI, or Terraform for routine operations and deployments
• Experience in Azure Monitoring, Log Analytics, Application Insights, and Network Watcher
• Expertise in AWS, CI/CD (GitLab CI, Jenkins), and security best practices

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes -- an enterprise priority reflected in our mission.

Skills Required