Job Description

Req ID: 252463

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Analyst to join our team in Bangalore, Karn\xc4\x81taka (IN-KA), India (IN).

• Responsible for Upgrades and update set movements to higher environments

• First point of contact to address reported issues with the operation of the ServiceNow platform.

• Day to day administration of the ServiceNow system including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform.

• Adheres to existing platform governance process for support, maintenance and agreed SLAs.

• Monitor work queue and work with teams to resolve support issues in the ServiceNow platform.

• Monitor Health, usage and overall compliance of ServiceNow and its applications.

• Create reports and dashboards as required and schedule reports for distribution as needed.

• Create clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds.

• Own and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a timely manner as required.

• Participating proactively in daily stand-up meetings, story grooming sessions, team retrospectives. Also suggesting and implementing improvements.

• Ensure adherence to quality standards and attainment of project deliverables

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients\' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT Data