Job Description

• Hands on experience supporting Incident, Problem and Change Management processes
• Ability to analyse service data and build, maintain and enhance Power BI dashboards to support operational and management reporting
• Experience creating clear and professional PowerPoint presentations for IT Service Management forums, service reviews and stakeholder updates
• Strong written and verbal communication skills with the ability to explain ITSM concepts to non-technical audiences
• Experience building and maintaining positive working relationships across IT and the wider business
• Ability to capture, document and maintain process documentation and service management artefacts
• Familiarity with service management tools such as ServiceNow or similar ITSM platforms
• Basic understanding of KPIs, SLAs and service performance reporting
• Ability to support continual service improvement initiatives through data analysis and insights
• Organised and detail focused with the ability to manage multiple priorities effectively
• Strong customer-focused mindset with an emphasis on service quality and user experience
• Comfortable working collaboratively within an IT team and across functional boundaries
• Desirable experience of working in an enterprise IT environment or service desk function
• Interest in process improvement, automation and service maturity development

Qualifications

• Strong foundational knowledge of IT Service Management principles with a clear desire to grow and develop a career in ITSM
• ITIL Foundation certified or working towards certification
• Willingness to learn ITSM best practices, frameworks and operational governance

Additional Information
Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including resume screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View(TM). NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

Skills Required