Job Description

Job Title: System Analyst I

About Company:

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $40 billion and approximately 100,000 employees globally. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.

Roles & Responsibilities:

• Responsible for the support of the SolidWorks PDM Professional
• Processes include PDM Pro Management, User/Group Management, Software Installation, User Permissions, Workflow development and documentation
• Configure and maintain PDM Pro system and improve the processes described above
• Executing and managing regular maintenance tasks
• Managing and resolving level 2 and 3 service issues and requests
• Diagnose and solve a range of issues, including, but not limited to: software deployment, PDM, migration strategies, installation and licensing, and software performance
• Training users, creating training documentation
• Work with both IT and business partners to develop recommendation for system (retain or replace) and business process improvements.
• Consulting the business analyzing requirements and enhancement requests
• Implementing configurational and other changes
• Work within a validated environment and support validation testing
• Technical documentation of changes and write user manuals
• Participation in risk analyses
• Collaboration with internal and external partners
• Provide weekly status updates on support
• Escalate issues to next levels for engagement and resolution
• Maintains contact with all organization functions especially engineering, manufacturing, applications, and IT

Required Skills & Experience:

• Ideally experience with PDM system(s), preferably SolidWorks Enterprise PDM/PDM Professional
• Experience in designing interfaces and integrating with other systems
• Excellent communicator as well as have strong technical skills
• Ability to work well with people from many different disciplines with varying degrees of technical and business expertise
• Strong Analytical skills
• Excellent facilitation, collaboration, verbal and written communication skills
• Ability to troubleshoot and provide solutions to a variety of technical and interpersonal problems
• 2+ year experience working in a mechanical engineering group in a manufacturing production environment
• Self-starter with ability to work effectively in a distributed team environment.

Preferred

• Experience with CAD tools like SolidWorks
• Works under minimal supervision
• Ability to work independently and as a team player
• Excellent team facilitation, and interpersonal skills
• Familiarity with cloud servers and infrastructure

Academic Qualification:

• Bachelor degree in informatics or similar
  alternatively several year experience with PDM system(s), ideally with SolidWorks Enterprise PDM/PDM Professional

Location and Work Environment:

We are hiring in Bangalore India. Thermo Fisher enjoys a relatively casual work environment, with open areas that foster collaboration. Like most places, we get very busy at times, but we value a healthy work/life balance.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com .

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.