Job Description

Company Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.



QAD Service Delivery is driven by a passion for creating exceptional customer satisfaction. We achieve this by applying quality service and concepts that reduce customer effort and drive customer loyalty. We want to make problem resolution for our customers Effortless. We are seeking a Linux System Administrator who has the skills, qualifications, and commitment to help us achieve this goal. If you are looking to join an exceptional team of dedicated professionals driven by a desire to deliver world-class customer service we welcome you to consider joining our team at QAD.

What You'll Do:

? Maintain Service Level Agreements (SLAs) for systems uptime and ongoing monitoring and maintenance of all Cloud Customer environments in a 24/7 on-call team.

? Engineering of systems administration-related solutions for various project and operational needs

? Maintain best practices on managing systems and services across all environments.

? Manage, coordinate, and implement software upgrades, patches, and hotfixes on servers.

? Provide input on ways to improve the stability, security, efficiency, and scalability of the environment.

? Collaborate with other teams and team members to develop automation strategies and deployment processes

? Design, maintain and document complex QAD systems environments and system performance measurements.

? Perform regular DR (Disaster Recovery) test plan of backup data restoration and storage replication availability.

? Perform offsite tape recall when needed for backup recovery.

? Provide evidence for annual external and internal audit requirements.

? Provide direct and indirect customer interaction and response to tickets.

? Disseminate knowledge and experiences with the rest of the team.

? Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners

? Maintain operational, configuration, or other procedures.

? Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

? Maintain data center environmental and monitoring equipment

? Endpoint Antivirus management and updates.

? Create and maintain reports for patch compliance and system audit data.

? Participate in OS patch management and coordination.

? Perform daily monitoring, maintenance, and troubleshooting of backup jobs on platforms (CommVault, Veeam, Avamar, Windows, VMware, and UNIX servers).

? Examine backup software performance and monitoring of scheduled backups to ensure success or take remedial action for failures

? Configure backup policy for new backup clients.

Qualifications

? Bachelor's degree in Engineering or Computer Science.

? Should have Redhat Certification(RHCE)

? Good to have AWS Certified Solutions Architect - Associate Certification.

? Minimum 5 years of Linux and AWS or Vmware experience is a plus.

? Hands on experience on layered disk management products - LVM.

? Hands-on experience on Linux Performance monitoring and Tuning.

? Able to work well with multiple stakeholders in migrating/deploying applications to Linux OS.

? Good experience in shell scripting, possibly even python scripting.

? Strong knowledge of Redhat Enterprise Linux.

? Basics knowledge of VmWare Infrastructure.

? Linux server troubleshooting, Log analysis, and root cause analysis for the down situation.

? Hands on experience in planning and execution for migrating/relocating servers within and across Data Centers, Hands on/knowledge of server migration tools like plate spin

? Ability to design and implement automated tests.

? Focused on configuration governance on a wide-scale environment.

? Be proficient in creating readable documentation.

? Must be able to work under pressure & meet deadlines.

Additional Information

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

About QAD:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.