Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Systems Administrator.

The Global Release Management team is fundamentally responsible for carrying out large / small scale software / patch distribution to a proportion of (or the entire) CWD community. Also, will carry out POC, OAT and UAT for the applications that come for packaging for CWD environment. Will work closely with GLT and Global / Regional Gatekeepers team for new / amend packaging requests and the application coordination process and CWD 3rd line team for change implementations.

Responsibility can take the form of:

• Working closely with the Global Gatekeepers, Regional Domain Owners and Application Owners to analyze and understand the requirement of an application and performing due diligence prior to approving an application packaging request.
• Ensure that license details of each and every application are thoroughly checked and a softcopy of the license agreement is taken wherever applicable.
• Analyse new applications while approving a packaging TSR to ensure there is no duplication of technology.
• Ensure HSBC standard (FIM guidelines, FOS and Technical Reference Model) are followed while approving a packaging request.

• Co-ordinate packaging and release of new software and patches in accordance with CWD Standards.
• Testing applications and patches before rollout to minimize incidents affecting users.
• Providing users an opportunity to accept functionality of software before it is fully implemented.
• Maintaining structured approach to rolling out all new software.
• Piloting in advance of rollouts, which means that users do not experience system downtime?
• Implementing storage of software on site servers, ensuring that updated versions are installed at all times, which minimizes incidents and the need for reinstallation.
• Liaison with other support teams, application vendors to ensure continuity of services.
• Implementation of changes, rollouts
• Provide 3rd line release support for applications or packages and change related issues

We are currently seeking an experienced professional to join our team in the role of Systems Administrator.

The Global Release Management team is fundamentally responsible for carrying out large / small scale software / patch distribution to a proportion of (or the entire) CWD community. Also, will carry out POC, OAT and UAT for the applications that come for packaging for CWD environment. Will work closely with GLT and Global / Regional Gatekeepers team for new / amend packaging requests and the application coordination process and CWD 3rd line team for change implementations.

Responsibility can take the form of:

• Working closely with the Global Gatekeepers, Regional Domain Owners and Application Owners to analyze and understand the requirement of an application and performing due diligence prior to approving an application packaging request.
• Ensure that license details of each and every application are thoroughly checked and a softcopy of the license agreement is taken wherever applicable.
• Analyse new applications while approving a packaging TSR to ensure there is no duplication of technology.
• Ensure HSBC standard (FIM guidelines, FOS and Technical Reference Model) are followed while approving a packaging request.

• Co-ordinate packaging and release of new software and patches in accordance with CWD Standards.
• Testing applications and patches before rollout to minimize incidents affecting users.
• Providing users an opportunity to accept functionality of software before it is fully implemented.
• Maintaining structured approach to rolling out all new software.
• Piloting in advance of rollouts, which means that users do not experience system downtime?
• Implementing storage of software on site servers, ensuring that updated versions are installed at all times, which minimizes incidents and the need for reinstallation.
• Liaison with other support teams, application vendors to ensure continuity of services.
• Implementation of changes, rollouts
• Provide 3rd line release support for applications or packages and change related issues

Requirements

General Knowledge & Experience (For the role \xe2\x80\x93 not the role holder. Minimum requirements of the role.)

• Candidate should be atleast a graduate in any discipline with 3-5 years of IT experience . D
• Should have industry standard certified relevant to the process platform/environment.D

• Ability to work under pressure and deliver within limited timescales, whilst maintaining quality E
• Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment. Willingness to work outside office hours on occasions, including weekends. E
• Enthusiasm for new technologies and change. E
• Strong knowledge on MECM along with AD and ITIL process. E
• Basic knowledge on HSBC IT Infrastructure Delivery. E
• Good general IT support knowledge E
• Strong interpersonal skills & good customer service skills E
• Good communication skills, both verbal and written E
• Strong analytical skills to quickly assess situations, their impact and options for resolution with high level of judgment and decision making skills E
• To work in 24/7 environment. E

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by \xe2\x80\x93 HSBC Software Development India

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